Assistant Store Manager

Community Choice Financial Family of Brands; Kenosha (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager who excels in customer service and leadership. This role involves providing a white-glove experience for customers, assisting with loan processes, and developing team members. The company offers a comprehensive training program to help you advance your career while maintaining a focus on compliance and performance standards. Join a diverse and inclusive workplace where your contributions will help shape the future of financial services. If you are passionate about customer service and eager to grow, this opportunity is perfect for you.

Benefits

Comprehensive training program

Educational reimbursement program

Multiple medical insurance options

Retirement plans with company match

Paid Time Off

Diverse workplace culture

Qualifications

• 3+ months of supervisory experience in a retail environment.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide exceptional customer experience throughout the loan process.
• Assist in account management and recovery processes.

Skills

Customer Service

Leadership

Communication Skills

Sales

Problem Solving

Education

High School Diploma

Associate Degree

Tools

Point of Sale System

Microsoft Office

Job description

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Overview

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers develop their leadership skills in real-time by assisting store leaders with recovery processes, customer outreach, and risk mitigation. You will participate in training and coaching Customer Service Representatives, where applicable, while being a champion for compliance and ensuring Company standards are met. In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.

Essential Responsibilities

1. Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
2. Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.
3. Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
4. Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
5. Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
6. Maintain customer information in the point of sale (POS) system with accuracy and integrity.
7. Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
8. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
9. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
10. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
11. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
12. Maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, typically 40 hours per week.

Minimum Qualifications

• High School Diploma or equivalent required.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Minimum one year experience in customer service, sales, or retail.
• Valid driver's license, auto insurance, and personal vehicle (mileage compensated).
• Excellent verbal and written communication skills.
• Ability to work with phone, Point of Sale, Microsoft Office, and other systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required, conducted in accordance with applicable law.
• Ability to meet physical demands, including remaining stationary, moving and transporting up to 25 pounds, and operating mechanical controls like a keyboard.

Preferred Qualifications and Skills

• Associate degree or higher.
• Bilingual in English/Spanish is a plus and may be required for certain locations.

What We Offer

Our Benefits Include:

• A comprehensive new hire training program.
• Access to a robust learning management system with e-learning modules and training programs for professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple medical insurance options, including free telemedicine and medical spending accounts (HSA/FSA).
• Retirement plans including traditional 401(k) and Roth 401(k) with a company match.
• Company-sponsored Life and AD&D Insurance.
• Voluntary benefits like dental, vision, disability plans, accident, critical illness, hospital confinement, and pet insurance.
• Paid Time Off (12 days per year plus additional days based on service).
• Diverse and inclusive workplace culture.

About Us

TitleMax is one of the nation’s largest title lending companies, helping thousands daily through title loans/pawns and personal loans in select states. Since 1998, we have expanded to over 800 locations across 13 states.

The information provided is not exhaustive of all duties, responsibilities, skills, or abilities required. The company reserves the right to revise the job description and assign additional functions as needed. Requirements, skills, and abilities listed are minimal standards for successful performance.

Important: The Community Choice Financial Family of Brands will never ask for banking or payment information during the interview or hiring process, nor conduct interviews via text message. Official communication will come from @ccfi.com domains. In-store positions are in-person only.

We are committed to an inclusive workplace free of discrimination and encourage candidates of all backgrounds to apply. CCFI Companies, LLC is an equal-opportunity employer.