Assistant Store Manager

The Salvation Army; Kalispell (MT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager who will play a pivotal role in overseeing daily operations and leading a dedicated team. This position requires strong leadership skills, a customer service mindset, and the ability to manage multiple tasks effectively. The successful candidate will be responsible for motivating staff, ensuring safety and quality, and maintaining high standards of customer engagement. With a focus on community service and operational excellence, this role offers a unique opportunity to make a meaningful impact while enjoying competitive benefits and a supportive work environment.

Benefits

Paid Holidays

Health Insurance

Life Insurance

Retirement Plans

Paid Vacation

Sick Leave

Parental Leave

Qualifications

• Minimum 3 years in retail with experience in training and customer service.
• Strong leadership and problem-solving skills are essential.

Responsibilities

• Oversee staff activities and ensure excellent customer service.
• Manage scheduling, training, and department operations.

Skills

Leadership

Customer Service

Problem-solving

Communication Skills

Analytical Skills

Organizational Skills

Team Management

Cash Handling

Education

High School Degree

Tools

Excel

Word

POS Systems

Job description

Position Title: Assistant Store Manager

Status: Hourly, full-time

SUPERVISES: Oversee the activities of staff, volunteers, and/or community service personnel.

The Salvation Army is an equal opportunity employer.

EDUCATION AND WORK EXPERIENCE:

• High School degree or equivalent
• Three years of demonstrated experience in a retail environment
• Strong interpersonal skills
• Knowledge of cash controls and cashier procedures
• Experience with computer spreadsheets, email, internet, Excel, Word, and other programs
• Ability to calculate figures such as discounts and margins
• Basic knowledge of office machines
• Retail and supervisory experience preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Provide leadership and direction to staff
• Maintain daily production schedules, ensuring safety, quality, and productivity
• Manage department manpower, production, and budget
• Analyze problems and implement solutions
• Coordinate with other managers and departments
• Detail-oriented and a team player
• Effective communication with staff, customers, and donors
• Analytical and problem-solving skills
• Accuracy and thoroughness
• Courteous and professional demeanor
• Ability to delegate tasks and give instructions clearly
• Self-starter with strong organizational skills
• Ability to work courteously with the public
• Patience and professionalism
• Ability to work under pressure in a fast-paced environment
• Customer service mindset
• Ability to work independently and in various store areas
• Read maps and assist with directions
• Pass TSA background check and adhere to Protecting the Mission guidelines
• Valid in-state driver’s license and auto insurance if using personal vehicle

SCOPE OF POSITION:

The Assistant Manager works with the Store Manager to meet daily goals, motivate staff, organize merchandise, and ensure excellent customer service. When the Store Manager is absent, the Assistant Manager assumes all store responsibilities and cross-trains in other departments as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

In coordination with the Store Manager, oversee:

• Personnel management, scheduling, and training
• Maintain courtesy and integrity in interactions
• Motivate and develop staff, conduct evaluations
• Facilitate staff meetings and communicate organizational goals
• Ensure safety policies are followed
• Perform duties of Store Associate when needed
• Coordinate advertising, promotions, and hiring
• Build customer loyalty through active engagement

General responsibilities include:

• Cross-training in all store positions
• Assist with opening/closing procedures
• Manage seasonal merchandise
• Work with supervisors to meet department goals
• Assume store responsibilities during Manager’s absence
• Attend all mandatory staff meetings

Customer/Community Relations:

• Ensure courteous treatment of customers and the public
• Handle complaints professionally and report to the Store Manager

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist
• Stand for prolonged periods
• Grasp, push, pull, reach overhead
• Lift up to 35 lbs.
• Produce written information and understand maps

Qualified individuals must perform essential duties with or without accommodations. Requests for modifications should be reasonable and not cause undue hardship.

DRESS CODE:

Neatly groomed, clean, pressed clothing; appropriate shoes; ID badge required; no distracting jewelry or accessories.

BENEFITS:

Includes paid holidays, vacation, sick leave, and insurance options.

Health Insurance: Low premiums for employee-only coverage; additional voluntary options available.

Life Insurance: Employer-paid policy plus voluntary options.

Retirement Plans: Pension plan and voluntary 403(b).

Parental Leave: 40 hours paid leave for qualifying events.

Sick Leave: 12 days annually, accrue from day one.

Paid Vacation: 2 weeks for non-exempt, 4 weeks for exempt positions, after 6 months.

Paid Holidays: 13 holidays + 1 floating holiday annually.

The Salvation Army complies with COVID-19 safety measures, including vaccination requirements, with exemption considerations.

QUALIFICATIONS:

Minimum 3 years experience in employee training, customer service, problem-solving, and POS systems.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Applicants will be notified of rights per federal employment laws.