Assistant Store Manager

The Salvation Army USA Western Territory; Kalispell (MT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead a dynamic team in a retail environment. This role involves overseeing daily operations, staff training, and ensuring exceptional customer service. The ideal candidate will possess strong leadership and organizational skills, with a focus on achieving sales goals and maintaining a positive shopping experience. With a commitment to community service and support, this position offers a chance to make a meaningful impact while enjoying a comprehensive benefits package, including health insurance and paid time off. Join a mission-driven organization that values integrity and teamwork.

Benefits

Paid Holidays

Vacation Time

Sick Leave

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Parental Leave

Qualifications

• 3 years of experience in retail management and customer service.
• Strong leadership skills with the ability to motivate staff.

Responsibilities

• Oversee daily operations and staff management in the store.
• Ensure high standards of customer service and satisfaction.

Skills

Customer Service

Interpersonal Skills

Analytical Skills

Leadership

Organizational Skills

Problem Solving

Education

High School Degree

Tools

Excel

Word

Point of Sale System

Job description

Description

Position Title: Assistant Store Manager

Status: Hourly, full-time

SUPERVISES: Oversee the activities of staff, volunteers, and/or community service personnel.

The Salvation Army is an equal opportunity employer.

EDUCATION AND WORK EXPERIENCE:

• High School degree or equivalent


• Three years of demonstrated experience in a retail environment


• Strong interpersonal skills


• Demonstrated knowledge of cash controls and cashier procedures


• Experience reading computer spreadsheets and working with email, internet skills, Excel, Word, and other computer programs


• Ability to calculate figures and amounts such as discounts and margins


• Have a basic working knowledge of office machines


• Retail and supervisory experience preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Provide leadership and direction to assigned associates. Maintain daily production schedules and ensure safety, quality and production requirements are met. Track and coordinate department manpower, production, and budget. Analyze problems and implement countermeasures to improve department performance. Coordinate with other Assistant Managers and departments.

• Detail oriented


• Team player with a spirit of cooperation and work with all others towards goals set by management


• Ability to communicate to Corps Officers, Business Administrator, Store Manager, employees, customers, and donors in a professional and amiable manner


• Job requires the ability to analyze information and evaluate results to choose the best solution in solving problems


• Careful about accuracy, and thorough in completing work tasks


• Job requires being pleasant with donors, fellow employees and customers, displaying a good natured, cooperative attitude

Able to delegate job tasks and give instructions in an oral and/or written manner

• Self starter


• Strong use of the English language in verbal communication


• Good organizational skills


• Ability to work with the public in a courteous manner


• Must always exercise patience and be professional


• Ability to work in a fast-paced environment and maintain poise under pressure


• Customer service mindset


• Ability to work with minimum direct supervision in and out of the production and/or warehouse areas


• Ability to read a map and assist in address location.


• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check


• A valid, in-state license and ability to pass The Salvation Army's in-house driving test and MVR check


• If employee owns his/her own vehicle, must possess current auto insurance for instances in which a personal vehicle is used on TSA time and/or business. Please note that TSA adheres to the federal standards regarding mileage reimbursement.

SCOPE OF POSITION:

The Assistant Manager will work in coordination with the Store Manager in the responsibilities of meeting daily goals, motivation and development of store staff, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. When the Store Manager is not on site, the Assistant Manager will be responsible for all daily activities in the store. Will be required to cross train in other Thrift Store departments and provide supervisory coverage in those areas as needed to include but not limited to operating a cash register, stock clothing racks, tag sales floor items, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

In coordination with and as designated by the Store Manager, oversee:

1. Personnel


2. Plan and prepare work schedules


3. Train new employees and volunteers


4. Demonstrate the highest standards of courtesy with employees, customers, and donors. They will exemplify the highest standards of integrity in leadership and loyalty to the job, supervisor, and to the Corps of The Salvation Army.


5. Be involved in motivating, developing, and directing people as they work, identifying the best people for the job. They will encourage and build mutual trust, respect, and cooperation among team members, actively interacting with employees. Will provide specific written input for annual evaluations of employees and evaluation of volunteers as needed from referring agencies.


6. The Assistant Manager will facilitate regularly scheduled staff meetings to communicate the goals of the organization and recommendations for improving operations. The Assistant Manager will be given an opportunity for input with ideas and concerns that they have regarding the operations.


7. The Assistant Manager shall ensure that all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures as outlined in The Salvation Army Employee Handbook.


8. The Assistant Manager must be willing and able to handle all duties as noted under the Store Associate job descriptions when called upon to do so. The Assistant Manager will have other specific duties as assigned by the Manager. These may include:

• Coordination of Advertising and Promotions


• Interviewing and Hiring


• Building customer loyalty - Actively interact with customers

General Responsibilities

1. The Assistant Manager must be cross-trained in all store positions and able to cover open shifts to ensure coverage when needed. The Assistant Manager may also assist in any given position during busy periods (ex. cashiering, stocking, etc.)


2. The Assistant Manager, along with the Store Manager, will be responsible for the opening and closing procedures for the store.


3. The Assistant Manager will delegate the arrangement for seasonal shopping and merchandise availability.


4. The Assistant Manager will work with each supervisor to achieve their department goals.


5. In the absence of the Store Manager, the Assistant Manager will assume all the responsibilities of the Manager.


6. Must be available to attend all regularly scheduled and mandatory staff meetings regardless of whether they are outside a scheduled shift or standard work day.

Customer/Community Relations

1. The Assistant Manager is responsible to ensure that all employees positively acknowledge and treat all customers and the public in a courteous manner.


2. Customer complaints will be handled in a professional manner by all staff. The Assistant Manager should personally handle complaints and immediately notify the Store Manager of the facts surrounding the complaint and the disposition thereof.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis


• Ability to stand for prolonged periods of time on a hard floor


• Ability to continuously grasp, push, pull objects and reach overhead


• Ability to repetitively lift 35 lbs.


• Ability to produce written information such as receipts


• Ability to understand written information including maps

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is a reasonable and no undue hardship would result.

This position description has been assigned to indicate the general nature and level of work performed by employees in this classification. It is not designated to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this position. In addition, the person in this position is expected to cross-train into other areas of the store.

THE ASSITANT STORE MANAGER DRESS CODE IS AS FOLLOWS:

Be neatly groomed with clean, pressed clothing. Shoes must be appropriate business casual. Name badge or lanyard with title required. These guidelines are subject to change at any time. No distracting or inappropriate jewelry, clothing accessories or hair accessories.

BENEFITS:A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.


• Four weeks annually, accruing from day one, for exempt positions.


• Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

"The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds."

Qualifications

Experience

3 years: Employee training and development, customer service, problem solving with different personalities, point of sale system (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.