Assistant Store Manager

EZPAWN Florida, Inc.; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Bonus potential

401(k) matching

Paid time off

Team discount

Community service time

Job summary

EZPAWN Florida, Inc. in Jacksonville, FL is seeking an Assistant Retail Store Manager to lead a team of 5–15 pawnbrokers, deliver outstanding customer service, and drive store revenue while maintaining strong operating margins.

This role offers a clear career path toward Store Manager, ongoing training, and a fast-paced, community-focused environment with competitive pay, bonus potential, and comprehensive benefits.

Qualifications

• High school diploma or GED.
• 1+ years experience in management, supervisory, and/or customer service.
• Ability to pass a criminal background check and drug test.
• Bilingual is a plus.

Responsibilities

• Drive revenue and control costs to meet budgets.
• Oversee 5–15 Sales Associates and ensure high customer service.
• Analyze reports and recommend actions.
• Coach, develop and provide feedback to Team Members.
• Conduct 1:1s and daily management.
• Assist with staffing, onboarding, and training.
• Support with team engagement and turnover aligned with company expectations.
• Drive personal vehicle for business needs.

Skills

Management

Supervisory

Customer service

Bilingual (preferred)

Pawn industry knowledge

Education

High school diploma or GED

Job description

Address: 1403 Dunn Avenue Jacksonville, Florida 32218 Brand: Value Pawn & Jewelry We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Retail management professionals, are you ready to apply your leadership background to something fun and different that will allow you to build a rewarding long-term career? Join our team at EZCORP! Founded with 16 pawn stores in 1989, we have grown into a market leader in the specialty consumer finance industry, operating over 1000 storefronts in 16 US states, as well as in Mexico and several Central American countries.

We are currently looking for a motivated and personable Assistant Retail Store Managers to assist in overseeing one of our EZPAWN/Value Pawn retail outlets. In this role, you will oversee a team of 5-15 Sales Associates (Pawnbrokers) while providing outstanding customer service and building strong ongoing relationships with customers. This is a fantastic opportunity for you to experience career growth in an environment that allows you to connect with people in your community and make a positive difference in their lives. We are looking for Assistant Store Managers who want to learn about the pawn business, follow our career path and development plans and aspire to become Store Managers in the future. If you want to grow your career, apply today!

Job Responsibilities

• Drive revenue and control cost to deliver budgeted operating margins
• Complete and oversee accurate and proficient sales and loans transactions
• Analyze reports on key business metrics and provide recommendations and necessary actions
• Ensure personal and team standards are met for superior customer service
• Assist with staffing and retention efforts
• Assist with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including own personal training requirements
• Assist with ensuring Team Member engagement and turnover are in line with Company expectations
• Provide direction, coaching, development and performance feedback to Team Members
• Help Team Members understand how their daily goals align with Company strategic goals
• Conduct structured 1:1s with store Team Members
• Perform daily management responsibilities
• Drive personal vehicle for business needs

Job Requirements

• High school diploma or GED
• Valid driver’s license and auto insurance
• Ability to pass a criminal background check and drug test
• 1+ years experience in management, supervisory, and/or customer service
• Ability to offer and describe various solutions and their benefits to the customer
• Ability to maintain a professional appearance and demeanor
• Background of accountability for meeting targets and metrics in a performance-driven environment, a plus
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
• Pawn experience, a plus
• Bilingual, a plus

Benefits

• Free Health Insurance*
• Competitive wages
• Bonus potential
• 401(k) w/ company match
• Generous Paid Time Off
• Paid community service time
• Team Member discount
• Progressive career path
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment. We offer competitive pay, generous bonus potential from day one, and great benefits! We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.