Retail Sales Associate

EZCORP, Inc.; Jacksonville (FL); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. in Jacksonville, FL is hiring for Retail Sales Associate / Retail Customer Service (Pawnbroker). You will greet customers, help with sales and pawn items, and support a fast-paced store environment.

The Career Path outlines paid training, raises, certification, and potential promotion to Lead Pawnbroker, with benefits, a 401(k) match, and paid time off.

Qualifications

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and work independently or as part of a team.
• Willing to pass background checks and drug test.

Responsibilities

• Greet customers and assist with sales in person and over the phone.
• Process sales, loans, and extensions for pawn items.
• Perform opening and closing store duties.

Skills

Customer service

Cashier experience

Retail experience

Communication

Interpersonal skills

Multitasking

Teamwork

Positive attitude

Education

High school diploma or GED

Job description

Job Details

Address: 10039 Atlantic Blvd. Jacksonville, Florida 32225

Brand: Value Pawn & Jewelry

Pay range is based on experience from $14 to $15 per hour.

We want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater roles tomorrow.

When you bring us your passion for service excellence, we will provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Urgently hiring immediately for Retail Sales Associate / Retail Customer Service (Pawnbroker)! Working for EZCORP is not just a job; it is a career!

Career Path

We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast‑paced retail environment.

Our Retail Sales Associate / Retail Customer Service (Pawnbroker) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 5‑week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program. Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour. Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Leader) position. Follow the Career Path and apply for an Assistant Manager position which includes a 6‑month training program to build the foundation to run your own store.

Benefits

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours – Better Than Traditional Retail
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Job Expectations

Here’s what you can expect as a Retail Sales Associate / Retail Customer Service (Pawnbroker): This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our customer service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

Duties

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

Requirements

• As a member of our customer service team you must be self‑motivated with a positive and outgoing personality and a strong work ethic.
• Excelling at customer service and relationship building will take you far in your career with EZCORP.
• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test (performed after a conditional offer)
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

Company & Culture

Be part of something bigger — EZCORP operates a diverse family of US brands, including EZPAWN, Value Pawn & Jewelry, Easy Pawn, USA Pawn, maX it Pawn, Premier Pawn, Cash Pawn, Max Pawn Luxury as well as many other regional brands, giving you the stability of a large organization with the community feel of a neighborhood business. No cost for employee only medical insurance when selecting BlueCross BlueShield EPO Plan.

We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast‑paced environment. We offer competitive pay, generous bonus potential from day one, and great benefits! We are committed to fostering an environment that values belonging and development for all.

This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.