Assistant Store Manager

EZCORP, Inc.; Orlando (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free Health Insurance

Bonus potential

401(k) with company match

Generous Paid Time Off

Paid community service time

Team Member discount

Job summary

EZCORP, Inc. is hiring an Assistant Store Manager in Orlando to lead a team of 5–15 associates, drive revenue, and deliver excellent customer service.

You will coach staff, oversee pawn and sales transactions, and monitor performance against targets in a fast-paced retail environment. The role offers growth opportunities toward Store Manager, a comprehensive benefits package including health insurance, 401(k) with company match, and generous time off.

Qualifications

• Proven leadership and coaching abilities.
• Strong negotiation and customer-service skills.
• Ability to manage time and priorities in a fast-paced environment.

Responsibilities

• Provide leadership and direction to store team to achieve targets.
• Oversee pawn and sales transactions with customers.
• Coach, onboard and develop Team Members; conduct 1:1s and performance feedback.
• Drive store revenue while controlling costs and ensuring compliance.
• Maintain high standards of customer service and store appearance.

Skills

Leadership

Negotiation

Customer service

Communication

Time management

Bilingual

Education

High school diploma or GED

Job description

Address: 1874 S. Semoran Blvd. Orlando, Florida 32822Brand: Value Pawn & JewelryWe want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!Retail management professionals, are you ready to apply your leadership background to something fun and different that will allow you to build a rewarding long-term career? Join our team at EZCORP! Founded with 16 pawn stores in 1989, we have grown into a market leader in the specialty consumer finance industry, operating over 1000 storefronts in 16 US states, as well as in Mexico and several Central American countries. We are currently looking for a motivated and personable Assistant Retail Store Managers to assist in overseeing one of our EZPAWN/Value Pawn retail outlets.In this role, you will oversee a team of 5-15 Sales Associates (Pawnbrokers) while providing outstanding customer service and building strong ongoing relationships with customers. This is a fantastic opportunity for you to experience career growth in an environment that allows you to connect with people in your community and make a positive difference in their lives.We are looking for Assistant Store Managers who want to learn about the pawn business, follow our career path and development plans and aspire to become Store Managers in the future. If you want to grow your career, apply today!Job ResponsibilitiesAs an Assistant Store Manager, you will be responsible for providing leadership, coaching, and directions to Team Members to maximize store performance. You will also join the team working with customers to negotiate pawn and sales transactions.Some of your specific duties in this role will include to:Drive revenue and control cost to deliver budgeted operating marginsComplete and oversee accurate and proficient sales and loans transactionsAnalyze reports on key business metrics and provide recommendations and necessary actionsEnsure personal and team standards are met for superior customer serviceAssist with staffing and retention effortsAssist with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including own personal training requirementsAssist with ensuring Team Member engagement and turnover are in line with Company expectationsProvide direction, coaching, development and performance feedback to Team MembersHelp Team Members understand how their daily goals align with Company strategic goalsConduct structured 1:1s with store Team MembersPerform daily management responsibilitiesDrive personal vehicle for business needsJob RequirementsWe are looking for an Assistant Store Manager who combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to read and manage customer needs and emotions. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important that you display excellent communication and interpersonal skills.Requirements for the Assistant Store Manager role include:High school diploma or GEDValid driver’s license and auto insuranceAbility to pass a criminal background check and drug test1+ years experience in management, supervisory, and/or customer serviceAbility to offer and describe various solutions and their benefits to the customerAbility to maintain a professional appearance and demeanorBackground of accountability for meeting targets and metrics in a performance-driven environment, a plusKnowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plusPawn experience, a plusBilingual, a plusBenefitsEZCORP strives to meet the needs of our diverse workforce and their families. We provide our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.Here is some of what we have to offer:Free Health Insurance*Competitive wagesBonus potential401(k) w/ company matchGenerous Paid Time OffPaid community service timeTeam Member discountProgressive career path*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.