Assistant Store Manager

O'Reilly Auto Parts; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where you will play a vital role in driving sales and enhancing customer service. This position offers a unique opportunity to lead a dedicated team while ensuring the store operates smoothly and efficiently. You will be at the forefront of customer interactions, guiding your team to deliver exceptional service and support. With a strong emphasis on career advancement, this role provides a pathway to growth within a company that values its employees and promotes from within. If you're passionate about retail and customer satisfaction, this is the perfect opportunity for you!

Benefits

Competitive wages

Paid time off

Stock Purchase Plan

401(k) with employer contributions

Medical, Dental, & Vision insurance

Tuition assistance programs

Opportunities for career growth

Qualifications

• Experience in retail management and customer service.
• Strong leadership and team development skills.

Responsibilities

• Lead the store team in providing excellent customer service.
• Supervise customer service levels and ensure compliance with policies.
• Assist in hiring processes and team member training.

Skills

Customer Service

Sales Management

Team Leadership

Bilingual (Spanish)

Education

Sales Specialist Training

Assistant Manager Certification

Certified Parts Professional Certification

ASE Certification

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will lead store team members in servicing customers.

Bilingual candidates are encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead the store team in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Work with the store manager to ensure adequate staffing during peak hours.
4. Assist in setting team member goals, providing feedback, coaching, mentoring, and ensuring ongoing training.
5. Participate in hiring processes, including recruiting, interviewing, evaluating candidates, and collaborating on selection.
6. Ensure telephone answering aligns with company policy.
7. Process online orders, transfers, and special orders promptly, contacting customers as needed.
8. Handle retail customer returns and exchanges efficiently and accurately.
9. Ensure all merchandise, including warranties and core charges, are invoiced before leaving the store.
10. Communicate Zipline messages and delegate merchandising tasks.
11. Ensure team compliance with policies, schedules, and clocking procedures.
12. Perform store opening/closing duties, including securing deposits, verifying security, and locking doors.
13. Assist in maintaining store facilities and equipment.
14. Perform other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

Required:

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
• Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages, with Spanish highly desired.

O’Reilly Auto Parts offers a proven track record of growth, stability, and career advancement opportunities within the organization.

Total Compensation Package:

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions from Day One.
• Medical, Dental, & Vision insurance with FSA options.
• Tuition assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected statuses. Qualified individuals with disabilities may request reasonable accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Your first job at O’Reilly Auto Parts is just the beginning! We support your growth through comprehensive benefits, a positive work environment, and our promote-from-within philosophy. Learn more at oreillyauto.com/careers.