Assistant Store Manager

PLS Financial Services, Inc.; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading financial services provider is seeking an Assistant Store Manager in Houston. The role involves leading customer service efforts, managing daily operations, and assisting in team development. Ideal candidates will have management experience, strong communication skills, and a commitment to integrity.

Benefits

Medical/Dental/Vision

401(k)

Vacation

Opportunities for Advancement

Ongoing Training

Qualifications

• Minimum of one year management experience in relevant industries.
• Ability to engage with customers and develop relationships.
• Strong desire to exceed company initiatives.

Responsibilities

• Maintain exemplary customer service and build relationships.
• Assist Store Manager with operations and team development.
• Ensure compliance with regulations and manage store audits.

Skills

Customer Engagement

Team Leadership

Communication

Integrity

Job description

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PLS Overview
Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview
Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations, and in the absence of the Store Manager, is responsible for directing the activities of all team members.

Job Responsibilities

1. Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
2. Establishing a strong customer service culture within the store
3. Assisting the Store Manager in implementing strategies to help meet store goals and objectives
4. Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
5. Ensuring compliance with federal, state, and local regulations
6. Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
7. Analyzing financial statements and trends to increase and maximize sales
8. Marketing within the community to increase market share and store revenues
9. Resolving customer complaints for increased customer satisfaction
10. Assisting the Store Manager with managing schedule, cash, and store audits
11. Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
12. Helping to maintain a neat and clean store environment for our customers and team members
13. Other duties as assigned

Job Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and confidence to engage with customers
• Ability to develop positive relationships with customers
• Strong desire to exceed company initiatives and inspire excellence in a team
• Excellent communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Working Conditions And Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers

Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Core Values

We strive to demonstrate our Core Values in all positions at PLS:

• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. We provide reasonable accommodations to applicants with disabilities. If you need accommodation during the application or interview process, please contact our Human Resources team at [e-mail]. The decision on granting accommodation will be made on a case-by-case basis.

For jobs in Los Angeles, qualified applicants with criminal histories will be considered for employment per the Fair Chance Initiative for Hiring Ordinance.