Assistant Store Manager

O'Reilly Auto Parts; Houston (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading company in automotive parts is seeking an Assistant Store Manager to support store operations and lead the team in delivering exceptional customer service. The role involves managing the store in the absence of the Store Manager and ensuring compliance with company policies. Ideal candidates will have relevant certifications and a passion for customer service, with opportunities for growth within the organization.

Benefits

Competitive wages & paid time off

Stock Purchase Plan & 401k with employer contributions

Medical, Dental, & Vision insurance with FSA options

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Support Store Manager in sales, customer service, and operations.
• Manage store during Store Manager’s absence.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels and staffing.
• Assist in recruiting and training team members.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in multiple languages

Education

Certified Parts Professional Certification

ASE Certification

Job description

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The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager leads store team members in servicing customers.

Bilingual candidates are encouraged to apply.

Essential Job Functions

1. Lead the store team in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, including team member execution of customer service programs.
3. Work with the store manager to ensure adequate staffing during peak hours.
4. Assist in setting team member goals, providing feedback, coaching, mentoring, and training updates.
5. Participate in recruiting tasks, interviews, candidate evaluation, and collaboration on hiring decisions.
6. Answer telephone according to company policy.
7. Ensure timely processing of online orders, transfers, and customer contact upon shipment arrivals.
8. Handle special orders and outside purchases efficiently using the electronic ledger.
9. Process retail customer returns and exchanges efficiently and accurately.
10. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
11. Communicate Zipline messages and delegate merchandising tasks.
12. Ensure team compliance with policies, schedules, and clock-in/out procedures.
13. Perform store opening/closing duties, including end-of-day procedures, deposits, security, and vehicle checks.
14. Assist in maintaining store building, parking lot, signage, hardware, equipment, and vehicles.
15. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification

Desired: Certified Parts Professional Certification, ASE Certification, fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts promotes growth and internal career advancement, encouraging employees to develop within the organization.

Total Compensation Package

• Competitive wages & paid time off
• Stock Purchase Plan & 401k with employer contributions from day one
• Medical, Dental, & Vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected statuses. Qualified individuals with disabilities may request accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.