Assistant Store Manager

SEPHORA; Hillsboro (OR); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player seeks an Assistant Store Manager to support daily operations and enhance client satisfaction. In this dynamic role, you will lead a dedicated team, drive sales, and ensure compliance with company standards. Your leadership will foster a positive work environment that promotes growth and development. With a focus on excellent client service and effective resource management, you will play a key role in achieving store goals. If you have a passion for retail and a knack for inspiring others, this is an exciting opportunity to make a significant impact in a vibrant retail setting.

Qualifications

• 3-5 years of experience managing a retail or hospitality setting.
• Strong leadership and organizational skills are essential.

Responsibilities

• Assist Store Manager with daily operations and client experience.
• Lead and motivate a team to meet sales targets and provide feedback.

Skills

Leadership Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Business Acumen

Education

Experience in Retail Management

Experience in High Volume Retail

Job description

Your role at Sephora: As an Assistant Store Manager, you will be responsible for supporting the Store Manager in overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will assist in leading a team of dedicated associates, fostering a positive work environment that encourages growth and development.

Key Responsibilities:

Supporting Store Operations and Sales:

• Assist the Store Manager in overseeing daily store operations, ensuring a smooth and efficient client experience.
• Help develop and implement strategies to drive store sales and increase profitability.
• Assist in coordinating and overseeing sales and profitability, performance, service, and operations.

Team Leadership and Development:

• Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
• Conduct performance appraisals, manage employee development and provide ongoing feedback.
• Support the leadership team, ensuring effective collaboration and achievement of store goals.

Client Satisfaction and Service:

• Ensure high levels of client satisfaction through excellent service.
• Handle client complaints and provide appropriate solutions.
• Support client loyalty programs and services to ensure client loyalty and engagement.

Store Standards and Compliance:

• Maintain outstanding store condition and visual merchandising standards.
• Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
• Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.

Resource Management:

• Assist in managing inventory levels to ensure product availability.
• Support the Store Manager in allocating resources and handling staffing, ensuring optimal productivity and performance.

Qualifications/Experience:

• Proven successful experience as a retail assistant manager.
• 3-5 years of experience managing a high volume, complex retail, or hospitality setting.
• Strong leadership skills and business acumen.
• Strong organizational skills.
• Excellent communication and interpersonal skills.
• A knack for attracting, identifying, and inspiring employees.
• Flexible availability to work a retail schedule.
• Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
• Adherence to Sephora’s dress code and policies in the Sephora Employee Handbook.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management, Sales, and Customer Service

Industries

Retail