Assistant Store Manager

Journeys; Hayward (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in teen retail seeks an Assistant Store Manager to support store operations and drive sales. This role offers the chance to work in a vibrant environment, where individuality is celebrated and teamwork is paramount. You'll assist in recruiting and training a dynamic sales team, ensuring exceptional customer experiences while managing daily operations. With opportunities for rapid advancement and a culture that values integrity and passion, this position is perfect for those eager to thrive in a fast-paced retail setting. Join a team that embodies youth culture and encourages self-expression.

Benefits

Employee Discounts

Medical Insurance

Dental Insurance

Vision Insurance

Vacation Time

Community Service Hours

Qualifications

• Prior retail management experience preferred.
• Excellent interpersonal and customer service skills.

Responsibilities

• Assist in recruiting and training staff to meet sales goals.
• Manage daily store operations in the absence of the Store Manager.
• Create a fun, full-service customer experience.

Skills

Retail Management

Customer Service

Sales Skills

Team Leadership

Education

High School Diploma

Retail Management Training

Job description

Join to apply for the Assistant Store Manager role at Journeys.

Company Overview

Journeys is a teen retail leader emphasizing footwear and unique specialty items including apparel, backpacks, hats, and accessories. With over 800 stores across all 50 US states, Puerto Rico, and Canada, we offer popular brands catering to the teen lifestyle such as Converse, Vans, Dr Martens, UGG, Adidas, Timberland, Birkenstock, Crocs, and Hey Dude. Our strategic artistic partnerships, event sponsorships, exclusive content, collaborations with musicians, and community involvement make us more than just a retailer— we are a part of teen and youth culture. The in-store experience is energetic, friendly, passionate, and inclusive, encouraging self-expression. Journeys is an attitude you can wear.

Why Work for Journeys?

• We celebrate and reward success.
• Rapid promotion opportunities for top performers— we promote from within.
• We are a caring family and encourage individuality.
• Work in a fun environment with the coolest team.
• Operate with integrity and passion.
• Enjoy excellent benefits and employee discounts.
• Compensation includes base pay, sales commission, and bonuses.

Job Summary

Assist the Store Manager and Managers in Training with recruiting, hiring, training, and managing staff to meet sales goals, control expenses, and protect assets.

Essential Job Functions

1. Meet and exceed sales goals and performance standards.
2. Assist in recruiting and hiring high-quality employees.
3. Train and develop a successful sales team.
4. Provide feedback, coaching, and enforce policies.
5. Implement company initiatives effectively.
6. Recognize and develop talented staff for growth.
7. Manage daily store operations in the absence of the Store Manager or Manager in Training.
8. Oversee loss prevention practices.
9. Communicate store needs to leadership.
10. Resolve customer issues effectively.
11. Create a fun, full-service customer experience.
12. Complete bank deposits.
13. Demonstrate and embody the Journeys culture.

Job Requirements

• Prior retail management experience preferred.
• 6–12 months retail sales experience.
• Excellent interpersonal and customer service skills.
• Desire to succeed in a fast-paced retail environment.
• Willingness to learn.
• Completion of training programs for Co-Manager role or equivalent.
• Ability to work 45 hours per week, including nights and weekends.
• Ability to climb, reach, bend, lift up to 50 pounds, and stand for long periods.
• Must be at least 18 years old.

Pay and Benefits

Visit www.journeys.com/careers for more details on benefits, which may include medical, vision, dental insurance, vacation, and community service hours. Compensation varies by location and role.