Assistant Store Manager

Wild Bill’s Tobacco; Grand Rapids (MI); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support store operations and drive sales. This dynamic role involves recruiting and developing a high-performing team, ensuring exceptional customer service, and managing store inventory and operations. Ideal for those aspiring to grow into a Retail Store Manager position, this full-time role offers opportunities for development and merit increases. Join a team dedicated to creating a welcoming environment and maximizing store profitability while enjoying benefits like health insurance and merchandise discounts.

Benefits

Health, dental, vision, life insurance

Merchandise discounts

Development and growth opportunities

Merit increases bi-annually

Recognition Program

Monthly bonus potential

Qualifications

• Assist in recruiting and managing store employees for optimal performance.
• Ensure smooth store operations and excellent customer service.
• Provide feedback on operations and sales issues.

Responsibilities

• Manage daily store operations including inventory and customer service.
• Develop team selling skills and product knowledge.
• Create a positive shopping experience for customers.

Skills

Written and Communications

Customer Service

Microsoft Office

Store Operations

Basic math of adding and subtracting

Education

High School Degree

Job description

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The Assistant Store Manager is responsible for supporting the Store Manager in all aspects of store operations, including managing employees, ensuring excellent customer service, and maximizing sales. The Assistant Store Manager will help to develop and implement strategies to improve the store's performance and profitability while maintaining a positive and welcoming environment for customers and employees. This position is a development role that is intended for those who aspire to become a Retail Store Manager.

Responsibilities

• Assist in recruiting, interviewing, selecting, and retaining store employees.
• Assist in managing and developing store employees for optimal performance in sales and store operations.
• Assist in developing teams selling skills.
• Assist in educating the team about the products sold in store.
• Ensure that the store operates smoothly and efficiently, including managing inventory, monitoring expenses, executing promotional strategies and scheduling of employees.
• Provide excellent customer service, including handling customer inquiries and complaints, resolving issues, and ensuring a positive shopping experience for all customers.
• Obtain product knowledge about all products as well as awareness of current product launches and promotions.
• Create relationships with customers in order to suggest products.
• Meet or exceed store sales and operational goals.
• Collaborate with the Store Manager and other employees to ensure that the store meets or exceeds all operational and financial targets.
• Maintain a safe, clean, and organized store environment, including implementing and enforcing all company policies and procedures.
• Provide feedback and recommendations to the Store Manager on employees, operations, and sales issues, including but not limited to recommending process improvements, trainings, marketing strategies, and product offerings.
• Manage all store operations daily, including but not limited to inventory, cash handling, staffing, customer service, and cleanliness.
• The majority of business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business where it matters most.
• Full-time hours and must be able to work evenings, weekends, and holidays.
  
  

Requirements

Knowledge and Skills:

• Written and Communications
• Customer Service
• Microsoft Office
• Store Operations
• Basic math of adding and subtracting
  
  

Qualifications

• At least 21 years or older
• Completion of high school degree
• Flexible to work weekends and holidays
• Flexible to work 12 hour shifts at times
• Standing for long periods of time
• Ability to lift up to 50 pounds
  
  

Benefits

• Health, dental, vision, life insurance effective after 60 days of employment.
• Merchandise discounts.
• Development and growth opportunities
• Merit increases bi-annually
• Recognition Program
• Monthly bonus potential
  
  

Salary Description

$15.50-16.00/hr

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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