Assistant Store Manager

NAPA Auto Parts; Grand Haven (MI); On-site; USD 40,000 - 51,000; Full time

Job summary

NAPA Auto Parts is seeking a passionate Assistant Store Manager to lead a team in delivering outstanding customer service. With a focus on sales growth and team engagement, this role offers opportunities to develop your career in a supportive environment. Join a stable, family-oriented Fortune 200 company and thrive in a fast-paced retail landscape.

Benefits

Outstanding health benefits

401K

Career development opportunities

Qualifications

• Experience in automotive aftermarket or willingness to learn.
• Ability to thrive in a fast-paced environment.
• Knowledge of cataloging and inventory management systems.

Responsibilities

• Lead a successful team and manage store operations.
• Create a superior customer service experience.
• Support team learning and career growth opportunities.

Skills

Customer Care

Leadership

Inventory Management

Sales Growth

Education

High school diploma or equivalent

Technical or trade school courses or degree preferred

Job description

1 week ago Be among the first 25 applicants

Job Description

Imagine a position where you can use your automotive or customer service expertise with both wholesale and retail customers daily, serve as a leader to your teammates, and help lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity if you:

Responsibilities

• Create a superior customer service experience to achieve maximum market penetration, drive store growth, and increase sales and profitability
• Provide daily leadership and foster a culture of employee engagement
• Partner with your teammates to drive store initiatives
• Care about people and profit
• Support your team in learning and career growth opportunities
• A Day in the life:
• Lead a successful team, support the store manager, and manage in a fast-paced retail environment
• Manage store operations to maximize sales, profits, and customer satisfaction
• Build, coach, train, and engage the team to deliver excellent customer care and business results
• Handle inventory protection, asset management, operational, and safety issues
• Ensure cleanliness and readiness of delivery vehicles, sales floor, stockroom, and outside areas
• Implement and drive NAPA operational and marketing programs with continuous process improvements
• Grow customer relationships, assist with sales and service questions, and ensure a positive experience both in-store and over the phone

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree preferred
• Experience in the automotive aftermarket or DIY world, or willingness to learn automotive concepts
• Passion for customer care and building long-term relationships
• Ability to thrive in a fast-paced, complex environment
• Knowledge of cataloging and inventory management systems
• Ability to lift 60 lbs when necessary
• Additional preferred qualifications include:
• Background or passion for automotive, heavy equipment, farm industry, diesel, marine, or dealership environments
• Experience in parts stores, auto auctions, retail, auto body/collision, or management in convenience stores or restaurants
• Customer-centric mindset (external/internal)
• ASE Certifications, NAPA Know How

Why NAPA may be the right place for you:

• Outstanding health benefits and 401K
• Stable, Fortune 200 company with a family feel
• Supportive company culture that values hard work and employee well-being
• Opportunities for career development with leadership support

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Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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