Assistant Store Manager

Ross Stores; Fairview Heights (IL); On-site; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager to oversee store operations, manage staff, and ensure compliance with company standards. The role emphasizes customer service, teamwork, and operational excellence. Ideal candidates will have prior retail management experience and strong leadership skills.

Benefits

Insurance programs

Employee discounts

401K

Stock purchase

Qualifications

• Two or more years of Store or Assistant Store Manager experience in retail.
• Ability to supervise, motivate, and communicate positively with Associates.

Responsibilities

• Manage and supervise all areas assigned by the Store Manager.
• Lead the entire operation in the absence of the Store Manager.
• Ensure compliance with all State, Local, and Federal regulations.

Skills

Customer service

Communication

Leadership

Problem solving

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus is on bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

Responsible for managing and supervising all areas assigned by the Store Manager, following policies regarding Customers, Associates, and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager leads the entire operation to ensure that Company standards and best practices are consistently met.

ESSENTIAL FUNCTIONS:

General Operating Requirements:

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in analyzing Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local, and Federal regulations.
• Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.

Organizational Development:

• Assists in recruiting, hiring, training, and developing non-exempt Associates.
• Ensures compliance with Ross personnel policies and procedures.
• Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.

Expense Control:

• Assists in managing and monitoring actual expenditures to stay within budget.
• Controls payroll hours to plan, adjusting to current business trends.

Maintaining a Safe & Secure Environment:

• Understands safety is the number one priority and practices safe behaviors.
• Ensures all Associates understand and can execute emergency procedures.
• Maintains adherence to safety policies, ensuring the safety of Associates and Customers.
• Assists in facilitating monthly safety meetings.

Customer Service:

• Treats all Customers, Associates, and leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using recognition programs.
• Executes customer service and merchandise presentation programs through training and supervision.
• Supervises and coaches Associates in providing efficient and friendly service across all customer touchpoints.

Personal and Store Brand:

• Represents and supports the Company brand at all times.
• Maintains a professional appearance according to the Dress Code and reinforces it.
• Ensures the store is clean, neat, and easy to shop.
• Maintains high housekeeping standards, coordinating with maintenance personnel and Associates.

Merchandise Processing and In-Store Marketing:

• Ensures recovery, sizing, and markdowns meet standards through teaching, assigning, and following up.
• Organizes merchandise according to merchandising guidelines.
• Manages merchandise processing efficiently to the sales floor.

Loss Prevention:

• Trains Associates on Loss Prevention awareness and goals.
• Demonstrates integrity and safeguards confidential information, cash, credit card data, and merchandise.
• Maintains a strong Customer service presence and heightened Loss Prevention awareness.
• Leads inventory processes and monitors stock policies.
• Ensures proper maintenance of the PVM system.

Competencies:

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Skills:

• Two or more years of Store or Assistant Store Manager experience in retail.
• Ability to supervise, motivate, and communicate positively with Associates.
• Ability to handle multiple tasks, prioritize, and follow through.
• Ability to set priorities and exercise independent judgment.
• High-quality Customer service skills.
• Fluency in English.
• Availability to work evenings and weekends.
• Basic math skills relevant to retail.

Physical Requirements/ADA:

• Ability to use store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store up to 100% of the time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop as needed.
• Ability to lift over 25 lbs occasionally.
• Ability to use janitorial and store equipment.

Supervisory Responsibilities:

• Direct supervision of all non-exempt Associates.

Disclaimer:

This job description summarizes primary duties and responsibilities. It is not exhaustive and may change at management's discretion.

Ross is an equal opportunity employer committed to a diverse workforce and complies with all applicable laws regarding discrimination.

Compensation and Benefits:

The base pay range is $18.50 - $21.51, depending on experience, skills, and location. Benefits include insurance programs, employee discounts, 401K, stock purchase, and other perks. Full-time positions may be eligible for additional benefits and bonuses.