ASSISTANT STORE MANAGER

The Outlet Shoppes at Atlanta; Eureka Springs (AR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Job summary

Mountain High Outfitters in Woodstock seeks an Assistant Store Manager to partner with the Store Manager, drive sales, and develop a high-performing team in a fast-paced outdoor retail environment. The ideal candidate will recruit, onboard, coach, schedule, and lead by example while maintaining guest-first service, executing company standards, and delivering an exceptional outdoor apparel experience.

This role serves as lead on duty in the Store Manager's absence and requires passion for the

Qualifications

• Must be 21 years or older.
• 1–3 years of retail leadership or supervisory experience.
• High school diploma or GED.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to coach, motivate, and develop team members.
• Excellent organizational, time management, and problem-solving abilities.
• Ability to multitask and thrive in a fast-paced retail environment.
• Flexible availability, including evenings, weekends, and holidays.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Partner with the Store Manager to oversee daily store operations and ensure company standards are consistently executed.
• Assume leadership responsibility during the Store Manager's absence, making sound decisions that support business objectives and guest satisfaction.
• Recruit, interview, hire, onboard, and develop exceptional team members who align with Mountain High Outfitters' culture and values.
• Create and maintain weekly schedules that support business needs while maximizing payroll efficiency and guest service.
• Train, coach, and mentor Sales Associates through consistent feedback, accountability, and recognition.
• Conduct performance coaching and assist with evaluations to foster continuous growth and development.
• Promote a positive, energetic, and collaborative team culture where associates are empowered to deliver outstanding service.
• Support achievement of sales goals, operational objectives, and key performance metrics.
• Ensure compliance with company policies, procedures, safety standards, and loss prevention initiatives.
• Protect company assets through strong operational controls and inventory awareness.
• Lead the sales floor through active coaching, motivation, and customer engagement.
• Monitor sales performance and identify opportunities to improve results.
• Encourage suggestive selling, outfitting, and premium customer service behaviors.
• Reinforce company selling expectations and ensure consistent execution throughout the team.
• Support promotional events and seasonal initiatives to maximize business opportunities.
• Assist in executing visual merchandising standards that create an inviting shopping experience.
• Ensure the sales floor remains fully stocked, organized, clean, and visually compelling.
• Support inventory management through replenishment, cycle counts, and inventory accuracy initiatives.
• Assist with shipment processing, merchandising, and operational tasks as business needs require.
• Maintain efficient opening and closing procedures while ensuring operational excellence throughout each day.
• Partner with the Store Manager to identify opportunities for process improvements and operational efficiencies.

Skills

Leadership

Communication

Interpersonal skills

People development

Time management

Organizational skills

Problem solving

Flexibility

Education

High school diploma or GED

Job description

Assistant Store Manager

Location: Mountain High Outfitters // Woodstock

Department: Store Leadership & Operations

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Pay: $18.00 - $21.00 per hour

Position Overview

At Mountain High Outfitters, our team is more than retail employees. We are outdoor ambassadors, outfitters, and gear experts committed to creating exceptional experiences for every guest who walks through our doors.

The Assistant Store Manager is a store-level leadership role responsible for partnering with the Store Manager to drive sales, develop team members, execute operational excellence, and deliver an unmatched guest experience.

This position plays a critical role in recruiting, interviewing, onboarding, training, coaching, scheduling, and leading a high-performing team while ensuring the store operates efficiently and meets company standards.

The Assistant Store Manager serves as the leader on duty in the Store Manager's absence and is expected to confidently lead daily operations, inspire the sales team, and maintain a guest-first culture. Success in this role requires a passion for developing people, a commitment to operational excellence, and a genuine enthusiasm for helping guests prepare for their next outdoor adventure.

The ideal candidate is passionate about the outdoors, enjoys building relationships with both guests and teammates, and thrives in a fast-paced, high-energy retail environment. They lead by example, communicate effectively, and take pride in developing others while driving results.

Key Responsibilities // Store Leadership & Management

• Partner with the Store Manager to oversee daily store operations and ensure company standards are consistently executed.
• Assume leadership responsibility during the Store Manager's absence, making sound decisions that support business objectives and guest satisfaction.
• Recruit, interview, hire, onboard, and develop exceptional team members who align with Mountain High Outfitters' culture and values.
• Create and maintain weekly schedules that support business needs while maximizing payroll efficiency and guest service.
• Train, coach, and mentor Sales Associates through consistent feedback, accountability, and recognition.
• Conduct performance coaching and assist with evaluations to foster continuous growth and development.
• Promote a positive, energetic, and collaborative team culture where associates are empowered to deliver outstanding service.
• Support achievement of sales goals, operational objectives, and key performance metrics.
• Ensure compliance with company policies, procedures, safety standards, and loss prevention initiatives.
• Protect company assets through strong operational controls and inventory awareness.

Guest Experience

• Lead by example in delivering an exceptional customer experience with every interaction.
• Inspire associates to create memorable outfitting experiences through genuine hospitality and personalized recommendations.
• Build lasting relationships with guests by providing knowledgeable advice and exceptional service.
• Resolve guest concerns professionally and confidently while creating positive outcomes.
• Foster a guest-first culture where every associate takes ownership of the customer experience.

Product Knowledge & Expertise

• Develop expert-level knowledge of outdoor apparel, footwear, equipment, and accessories.
• Stay informed on new products, seasonal trends, and outdoor recreation activities.
• Confidently educate guests and coach associates on product features, benefits, and outfitting solutions.
• Serve as a trusted resource for both customers and team members regarding technical products and outdoor activities.
• Continuously pursue learning opportunities to strengthen product expertise.

Sales Leadership

• Lead the sales floor through active coaching, motivation, and customer engagement.
• Monitor sales performance and identify opportunities to improve results.
• Encourage suggestive selling, outfitting, and premium customer service behaviors.
• Reinforce company selling expectations and ensure consistent execution throughout the team.
• Support promotional events and seasonal initiatives to maximize business opportunities.

Store Presentation & Operations

• Assist in executing visual merchandising standards that create an inviting shopping experience.
• Ensure the sales floor remains fully stocked, organized, clean, and visually compelling.
• Support inventory management through replenishment, cycle counts, and inventory accuracy initiatives.
• Assist with shipment processing, merchandising, and operational tasks as business needs require.
• Maintain efficient opening and closing procedures while ensuring operational excellence throughout each day.
• Partner with the Store Manager to identify opportunities for process improvements and operational efficiencies.]

Qualifications // Required

• Must be 21 years or older.
• 1–3 years of retail leadership or supervisory experience.
• High school diploma or GED.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to coach, motivate, and develop team members.
• Excellent organizational, time management, and problem-solving abilities.
• Ability to multitask and thrive in a fast-paced retail environment.
• Flexible availability, including evenings, weekends, and holidays.
• Passion for delivering exceptional customer experiences.

Preferred

• Experience with interviewing, hiring, onboarding, and training employees.
• Experience creating employee schedules and managing payroll efficiency.
• Specialty retail or outdoor industry experience.
• Passion for hiking, camping, climbing, trail running, paddling, skiing, fishing, or other outdoor pursuits.
• Strong knowledge of outdoor gear, apparel, and footwear.

Core Traits for Success

Successful Assistant Store Managers Typically Demonstrate

• Leadership – Inspires others through accountability, positivity, and leading by example.
• Guest Focus – Creates an unmatched customer experience by putting guests first in every decision.
• People Development – Enjoys coaching, mentoring, and helping teammates grow professionally.
• Communication – Builds strong relationships through clear, honest, and effective communication.
• Initiative – Proactively identifies opportunities, solves problems, and takes ownership without waiting to be asked.
• Adaptability – Thrives in a dynamic retail environment with changing priorities.
• Organization – Effectively balances multiple responsibilities while maintaining attention to detail.
• Passion – Shares enthusiasm for the outdoors and enjoys helping others discover products that enhance their adventures.

Work Environment

• Fast-paced specialty retail environment with leadership responsibilities on both the sales floor and in operational execution.
• Frequent standing, walking, bending, climbing ladders, and lifting merchandise throughout the day.
• Ability to lift up to 25 pounds frequently and up to 100 pounds occasionally with assistance.
• Flexible schedule including evenings, weekends, and holidays as business needs require.

Why Join Mountain High Outfitters?

Working at Mountain High Outfitters means joining a team that shares a passion for the outdoors and a commitment to creating memorable guest experiences. As an Assistant Store Manager, you'll have the opportunity to develop future leaders, shape the culture of your store, and play a key role in helping guests find the gear that fuels their next adventure.

If you're passionate about people, leadership, and the outdoors, we'd love to have you on our team.