Department Manager

JotForm Inc; Orem (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Safe Harbor 401(k) Match Program

Paid Time Off (PTO)

Fun, team-focused outdoor retail environment

Job summary

JotForm Inc in Orem, Utah, is seeking a Department Manager to lead teams on the sales floor, ensuring top-notch customer service and achieving sales goals. This role requires retail management experience in outdoor or sporting goods and involves motivating and coaching staff daily.

The ideal candidate will maintain visual standards and provide expert product knowledge, all while fostering a teamwork culture. The position offers pay time off and a safe harbor 401(k) match program.

Qualifications

• Retail management or supervisory experience in outdoor, sporting goods, or specialty retail.
• Strong leadership, communication, and customer service skills.
• Knowledge of outdoor industry trends and products.

Responsibilities

• Lead, train, and motivate department staff to achieve sales goals.
• Maintain a strong presence on the sales floor for customer engagement.
• Coach and develop team members through ongoing training.

Skills

Leadership skills

Communication skills

Customer service skills

Problem-solving abilities

Product knowledge

Job description

We are seeking motivated, experienced, and proactive leaders to join our sales floor as Department Managers. In this role, you will oversee multiple departments, ensuring your teams deliver outstanding customer service, meet sales goals, and maintain the highest standards of department performance.

As active, visible leaders, you will spend the majority of your time on the sales floor motivating, coaching, and directing staff. You will foster a culture of teamwork, accountability, and product knowledge while ensuring the highest levels of customer satisfaction are achieved. These positions report directly to the Store Manager.

We sell gear for a wide range of outdoor and athletic activities, from seasonal adventures to everyday recreation. We’re looking for individuals with a broad range of product knowledge and experience who can confidently lead multiple departments and inspire both staff and customers.

Key Responsibilities

• Lead, train, and motivate department staff to achieve sales, service, and operational goals.
• Maintain a strong presence on the sales floor and deliver exceptional customer engagement.
• Manage scheduling, daily direction, and performance feedback.
• Coach and develop team members through ongoing training and support.
• Provide expert product knowledge and build strong customer relationships.
• Oversee merchandising, visual standards, signage, and promotional execution.
• Support events and promotions with accurate and organized setups.
• Analyze sales trends and collaborate with management to improve inventory and performance.
• Perform opening and closing duties as needed.
• Assist across departments and complete additional tasks as assigned.
• Maintain organization, cleanliness, and high product knowledge standards.
• Stay current on industry trends, technology, and merchandise.

Qualifications

Required

• Retail management or supervisory experience in outdoor, sporting goods, or specialty retail.
• Open availability including nights, weekends, and holidays, major sale events.
• Strong leadership, communication, and customer service skills with ability to coach and develop teams.
• Knowledge of outdoor industry trends and products.
• Strong merchandising, organization, and problem-solving abilities.
• Comfortable engaging customers and providing product expertise.
• Ability to stay calm under pressure, manage time, and meet deadlines.
• Detail-oriented, decisive, and team-focused.
• Ability to lift 25+ lbs.
• Knowledge of outdoor industry trends and products.
• Safe Harbor 401(k) Match Program.
• Paid Time Off (PTO).
• Fun, team-focused outdoor retail environment.