Assistant Store Manager

Goodwill Industries NYNJ; Elmwood Park (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in retail is seeking an Assistant Store Manager to support store operations and enhance customer satisfaction. The successful candidate will coordinate staffing, manage inventory, and develop strategies to optimize sales. Ideal for candidates with supervisory experience and strong organizational skills.

Qualifications

• High school diploma or GED required; some college preferred.
• At least two years of supervisory and retail experience.
• Experience in training and supervising staff.

Responsibilities

• Manage store operations in the absence of the Store Manager.
• Ensure high standards for store conditions and customer service.
• Supervise staff and maintain accurate records.

Skills

Outstanding organizational skills

Ability to perform calculations

Proficient in computers and Microsoft Office

Education

High school diploma or GED required

Some college preferred

Job description

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description & Physical Demand Analysis

Position Title: Assistant Store Manager

Department: Retail

Reports To: Retail Store Manager

Position Type: FLSA - Non-Exempt

Supervising Staff: Yes

General Purpose:

The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure the delivery of outstanding service to all customers. She/he will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable.

Essential Functions:

• Operate in accordance with the established hours of business and ensure proper staffing.
• Maintain high standards for store conditions at all times.
• Ensure performance standards and goals are met regularly.
• Control and minimize store expenses.
• Maintain sufficient cash and change to meet daily needs.
• Ensure the premises are safe for customers and employees.
• Maintain excellent customer relations, including training employees in greeting and engaging with customers and donors.
• Schedule interviews and recommend hiring of store employees.
• Conduct employee training and performance evaluations.
• Assist in employee raises and enforce company policies.
• Investigate and resolve employee issues.
• Ensure accurate recording of employee hours.
• Process, price, tag, and display merchandise to maximize sales.
• Develop strategies to increase sales and efficiency.
• Expand the local donor base.
• Monitor and maintain sound cash-handling procedures.
• Prepare and review sales reports, invoices, and cash reports.
• Answer employee questions regarding policies and procedures.
• Conduct periodic employee meetings.
• Ensure proper stock levels and organize back-room storage.
• Train employees in security and loss prevention policies.
• Ensure timely bank deposits.
• Maintain cleanliness and safety of the store environment.
• Conduct employee bag and locker checks regularly.
• Manage payroll reconciliation in the absence of the Store Manager.

Qualifications:

• Some college preferred; high school diploma or GED required.
• At least two years of supervisory and retail experience.
• Experience in training and supervising staff.
• Ability to work flexible hours.

Skills Required:

• Outstanding organizational skills.
• Ability to perform calculations.
• Proficient in computers and Microsoft Office.

Scope of Responsibility & Positions Supervised:

Supervises sales staff and production personnel. Reports directly to the Retail Manager.

Special Working Conditions:

• Primarily indoor work environment.
• Potential exposure to dusty or soiled donated goods.
• May require wearing Personal Protective Equipment.