Assistant Store Manager

BES-t Investments LLC; Des Moines (IA); On-site; Full time

Job summary

A leading company is seeking an Assistant Manager to lead their team at Papa Murphy's. The role requires strong leadership and customer service skills, with responsibilities including training staff, managing shifts, and ensuring excellent service. Candidates should have a high school diploma and supervisory experience. The position offers competitive hourly wages and opportunities for professional leadership training.

Qualifications

• 1-2 years previous supervisory and QSR management experience.
• Food Handlers Card and/or Serve Safe Certified preferred.

Responsibilities

• Supervise and operate the store independently if needed.
• Train team members in all positions in the store.
• Respond promptly to customer needs and solicit feedback.

Skills

Leadership

Communication

Customer Service

Education

High school diploma

Tools

MS Word

Excel

Outlook

POS

Job description

Tired of working for Bosses?

We Develop Leaders That Influence People. We pave the way for opportunity.

"If you want to do something you have never done, you have to BE someone you have never BEEN"

Papa Murphy's is currently recruiting an Assistant Manager to lead our people. The successful candidate will ideally possess 1 year experience as a restaurant leader or full service concept, the ability to influence, mentor and serve team members effectively.

Our Assistant Managers starting hourly wage is between $12 and 13$ plus tips.We have been averaging just over $3.00 per hour in our company. The adjusted starting wage including tips would be around $14.00 to $17.00 per hour including tips.

Coaching and Training:

As the owner of Papa Murphy's I am dedicated to training up our management staff with the best service industry leadership training academy in Iowa.

We founded our own Leadership Academy (www.joelsmithcoach.com/rla) for the purpose of helping leaders get unstuck and over the hump to find their way in the service industry.

Also see: https://www.joelsmithcoach.com/papa

You will receive professional one on one and group leadership development training as part of your employment with our company from an accomplished John Maxwell Certified Coach and Trainer with over 30 years of experience in the restaurant industry.

Within our 8 stores we have over 75+ years of leadership (GM or higher) experience on our staff. Leadership doesn't happen by mistake! Leaders are not born, they are developed!

Our Purpose Statement:

We exist to impact our people by inspiring personal growth.

Empowered team members create great customer experiences.

Our Core Values:

• Trust is the foundation to leadership.
• Modeling the right things, shapes the right behavior.
• Equipping our people to achieve personal excellence.
• Putting our people first through encouragement and support.

If you are interested in applying for a management position with our company please reply with your resume for consideration.

You can also apply at https://www.papamurphiowa.com

Assistant Store Manager:

“You are applying for work with BES-t Invesments LLC, a franchisee of Papa Murphy’s, not Papa Murphy’s International, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

Summary Description

The Assistant Store Manager is responsible for all facets of the operation for the assigned shift of a Papa Murphy’s store while continually promoting a culture that embraces the company’s core values of Quality, Service, Integrity, and Team Work.

To successfully perform the Assistant Store Manager role an individual must proficient at all functions outlined for a Shift Supervisor and be able to accomplish the following, but not limited to, duties and responsibilities:

Duties and Responsibilities

• Exhibit readiness to take responsibility of a shift by wearing a clean, wrinkle-free, uniform and showing up at the assigned time.
• Complete all daily and weekly store paperwork including, Weekly Sales Reports (WSR), inventory and labor breakdown reports.
• Travel to bank to purchase change and pick up deposit bags.
• Place and receive food and beverage orders.
• Train team members in all positions in the store.
• Assist the Store Manager with team member orientations and give hiring recommendations to the Manager.
• Supervise and operate the store independently if needed in the absence of the Store Manager for prolonged periods of time (e.g. vacations).
• Respond promptly to customer needs; solicit customer feedback to improve service, and respond to requests for service and assistance with ease.

Required Qualifications

• Education:
• High school diploma or general education degree (GED) required.
• Experience:
• 1-2 Years previous supervisory and QSR management experience.
• Degrees, Licensure, and/or Certification:
• Food Handlers Card and/or Serve Safe Certified preferred but not required.
• Must be able to pass criminal background check.
• Knowledge, Skills, and Abilities:
• Build and maintain positive relationships with supervisors, co-workers and guests.
• Demonstrate good written and oral communication skills.
• Demonstrate excellent customer service skills.
• Ability to manage various difficult or emotional customer situations.
• Basic computer skills, including MS Word, Excel, Outlook, and POS.
• Ability to read and apply fundamental math skills, including weights and measurements.
• Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations.

Other Requirements:

• Must be able to pass criminal background check.
• Regularly required to stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• Occasionally required to bend and stoop, kneel or crouch.
• Must be able to lift and/or move up to 30 pounds.
• Maintain punctual and regular attendance.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.