Assistant Store Manager (Outlet)

Dmgoodwill; Des Moines (IA); On-site; Full time

Job summary

An established industry player is seeking a Retail Assistant Store Manager to lead a dynamic team in a fast-paced environment. This role involves managing store operations, coaching employees, and ensuring excellent customer service. You will play a key part in achieving sales and production goals while promoting the organization's mission of love, kindness, and respect. If you are passionate about retail management and want to make a difference in your community, this opportunity is perfect for you. Join a supportive team and help drive success while developing your career in retail management.

Qualifications

• 6 months of management experience preferred.
• Strong communication and problem-solving skills are essential.
• Ability to coach and lead employees effectively.

Responsibilities

• Manage team and store processes to meet sales goals.
• Train and coach employees using various methods.
• Analyze expenses and sales to achieve revenue goals.

Skills

Management Experience

Communication Skills

Coaching and Leadership

Problem Solving

Organizational Skills

Basic Math Skills

Education

High School Diploma or GED

12 months of related employment

Tools

Microsoft Office Suite

Point of Sales System

Human Resources Information System

Job description

Join to apply for the Assistant Store Manager (Outlet) role at Goodwill of Central Iowa

Goodwill of Central Iowa provided pay range

This range is provided by Goodwill of Central Iowa. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $22.00/hr

Goodwill of Central Iowa is looking for a Retail Assistant Store Manager to manage donated-goods retail employees with our values of love, kindness, and respect.

Successful candidates have:

• 6 months of management experience - softlines and hardlines experience preferred
• Outstanding communication skills
• A dedication to coaching, leading, and developing others
• Exceptional problem solving abilities
• A growth mindset

Job Duties:

• Assists in managing the team and store processes effectively to meet sales and production goals monthly, quarterly and annually.
• Trains and coaches’ employees using various platforms including in-person, online, and written processes.
• Effectively uses technology such as Microsoft Office suite, Point of Sales system, Human Resources Information System, cash register operations system, camera system, to communicate, monitor, and track store metrics.
• Analyzes expenses, production, and sales to achieve revenue goals to support and fund Goodwill of Central Iowa’s mission. Participates in monthly financial calls. Completes regular KPI reports, oversees employee timekeeping, and completes bi-weekly payroll actions.
• Regularly provides work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Provides communication within the store through team meetings, one-on-one conversations, electronically, and by posting or distributing relevant written materials.
• Supports the Mission department and activities through our round-up program, promoting Mission activities and programs, supporting Mission goals and employees.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Assists in managing store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Partners with Store Manager and Safety & Loss Control Specialist to monitor and manage safety processes, regular safety activities, and safety training.
• Regularly completes and submits reports, performs employee actions within the HRIS (human resources information system), monitors and updates timekeeping and payroll data for team members, monitors employee training progress in the LMS (learning management system) and assists employees in accessing their records and training within our systems.
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.

Required Skills and Abilities:

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.
• Ability to work independently and be flexible; adaptable to change.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Ability to perform basic math.
• Basic knowledge of Microsoft office suite including Word, Excel and Outlook.
• Ability to work under pressure, maintain accuracy and meet deadlines.
• Must be able to pass a criminal background check and dependent adult and child abuse background check.

Education and Experience:

• High school diploma or its equivalent or currently attending high school or GED classes. A minimum of four (4) years of any combination of military service, high school or related full-time paid employment.
• A minimum of twelve (12) months of related full-time paid employment, including at least six (6) months of supervisory experience, or a minimum of one year of full-time employment at a Goodwill of Central Iowa retail store.
• Access to reliable transportation for regular participation in work and possess valid Iowa Driver’s License, a good driving record, insurable, and able to provide proof of personal vehicle insurance with a minimum of $100,000 per person and $300,000 per accident auto insurance liability coverage.
• Able to obtain First Aid/CPR certification.

Physical Requirements:

• Ability to carry, lift, push or pull up to 40 pounds regularly
• Ability to tolerate variations in work environment temperature
• Ability to be physically active or stand for long periods of time

Working Conditions:

• Availability to work days, evenings, and weekends
• Fast paced and highly physically active
• Variant work environment temperature

Goodwill of Central Iowa and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.