Assistant Store Manager

Community Choice Financial Family of Brands; Columbus (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the financial services sector is seeking an Assistant Store Manager to enhance customer experiences and develop leadership skills. The role involves managing customer service operations, coaching staff, and ensuring compliance with company standards. Ideal candidates will have a strong background in customer service and leadership, with opportunities for career growth through comprehensive training programs.

Benefits

Comprehensive training programs

Performance-based career growth

Medical insurance options

Retirement plans with company match

Paid Time Off (12 days/year plus additional days)

Qualifications

• At least 3 months of supervisory or relevant leadership experience.
• Minimum one year in customer service, sales, or retail.
• Valid driver’s license and personal vehicle required.

Responsibilities

• Provide exceptional customer experience throughout the loan or pawn process.
• Assist in account management and recovery processes.
• Support and develop Customer Service Representatives.

Skills

Communication

Customer Service

Leadership

Problem Solving

Education

High School Diploma or equivalent

Associate degree or higher

Tools

Microsoft Office

POS System

Job description

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Overview

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers develop their leadership skills in real-time by assisting store leaders with recovery processes, customer outreach, and risk mitigation. You will participate in training and coaching Customer Service Representatives, where applicable, while being a champion for compliance and ensuring Company standards are met. We will help you reach the next level in your career through ongoing comprehensive training and development programs.

Essential Responsibilities

1. Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
2. Assist in account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge-offs and loss.
3. Work to meet company performance standards by leveraging business-to-business partnerships, obtaining referrals, and participating in community events.
4. Develop customer relationships to build new business, maintain store profitability, and foster brand loyalty.
5. Support, coach, and develop Customer Service Representatives to ensure adherence to quality standards and safety procedures.
6. Maintain accurate customer information in the POS system.
7. Ensure compliance with company policies, local, state, and federal laws.
8. Manage store security protocols, including opening and closing procedures.
9. Maintain store appearance and address facility needs.
10. Handle multiple tasks efficiently in a fast-paced environment.
11. Communicate effectively with customers and team members at all levels.
12. Maintain a full-time schedule with regular in-person attendance, including limited Saturday hours.

Minimum Qualifications

• High School Diploma or equivalent
• At least 3 months of supervisory or relevant leadership experience
• Minimum one year in customer service, sales, or retail
• Valid driver’s license, auto insurance, and personal vehicle
• Excellent communication skills
• Ability to operate phone, POS, Microsoft Office, and other systems
• Must be at least 18 years old (19 in Alabama)
• Background check required
• Ability to meet physical demands of the role

Preferred Qualifications and Skills

• Associate degree or higher
• Bilingual English/Spanish (may be required in certain locations)

What We Offer

• Comprehensive training programs
• Access to learning management systems
• Performance-based career growth
• Educational reimbursement
• Medical insurance options, including telemedicine and HSA/FSA
• Retirement plans with company match
• Life and AD&D insurance
• Voluntary benefits: dental, vision, disability, accident, critical illness, pet insurance
• Paid Time Off (12 days/year plus additional days)
• Diverse and inclusive work environment

About Us

TitleMax is one of the nation’s largest title lending companies, with over 800 locations in 13 states. Since 1998, we have helped thousands with title loans, pawns, and personal loans in select states.

The information herein is not exhaustive and may be revised at any time. All background checks are conducted per law. The company is committed to an inclusive, discrimination-free workplace and is an equal-opportunity employer.