Assistant Store Manager

6AM City, LLC; Colorado; On-site; USD 55,000 - 70,000; Full time

Job summary

Habitat for Humanity of Metro Denver is seeking a ReStore Assistant Store Manager to help lead daily operations, coaching RSAs and volunteers, and ensuring exceptional customer service. Working with the Store Manager, you will focus on employee experience, business results, and community engagement.

The ASM will open/close the ReStore, manage POS operations, training, and compliance with SOPs, while developing leadership talents and promoting Habitat’s mission through effective team leadership.

Qualifications

• Experience coaching and developing Retail Sales Associates (RSAs).
• Experience working with diverse racial, ethnic, and socioeconomic backgrounds.

Responsibilities

• Assist with daily store operations and administrative tasks under the Store Manager.
• Lead, coach and provide feedback to RSAs and volunteers to improve performance.
• Recruit, hire and train staff; manage scheduling and performance reviews.
• Ensure customer service, safety, and SOP compliance in line with organizational values.

Job description

Job Description

Job Description

GENERAL DESCRIPTION

The ReStore Assistant Store Manager (ASM) plays an integral role in ensuring the success of both the administrative and operational functions of the ReStore. Providing daily feedback, coaching and direction to Retail Sales Associates (RSAs) and volunteers is key to the ASM’s success. With direction from the Store Manager, the ASM’s role will include any routine function that is required on a daily, weekly, and monthly basis to successfully sustain, and steadily advance, all store operations. No matter their areas of responsibility all ASMs are expected to drive and are responsible for the employee experience, business results and customer engagement and service. Working ethically and modeling Habitat for Humanity of Metro Denver Core Values, the ASM must develop strategies and objectives while leading a team of RSAs and volunteers to execute these strategies and objectives.

The following reflects the organization’s definition of essential functions for the job but does not restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

CORE RESPONSIBILITIES

ReStore Operations

• Any necessary administrative or operational function necessary at the direction of and/or in the absence of the ReStore Manager.
• Partner with the ReStore Manager to drive employee experience, business results and customer engagement and service.
• Open and close the ReStore as necessary.
• Operate and troubleshoot point of sale; ensure proper handling of all cash deposits, check and credit card transactions and implementation of close out/reconciliation and banking procedures
• Lead customer service interactions to ensure that customers are acknowledged, concerns are addressed quickly and whenever possible, customer project needs are met.
• Coordinate with the Manager of Volunteer Programs and the Store Manager to ensure appropriate scheduling and training of ReStore volunteers and promotion/recognition of Core Volunteers.
• Responsible for familiarizing oneself with the HFHMD ReStores’ Operations Manual and following stated SOPs. Responsible for ensuring consistent compliance with SOPs by and/or relating to all employees and volunteers, including Core Volunteers, metrics as required by the VP of ReStore Operations, HFHMD or HFHI.
• Actively seek out and participate in approved leadership development training opportunities.
• Manage policy deployment in the areas of customer service, ReStore operations, employee relations, quality assurance, safety, merchandising, donation acquisitions and volunteer management.
• Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.

Staff Support

• Work with Store Manager and HR to recruit and hire qualified candidates to maintain established staffing levels.
• Observe, evaluate, coach, train and develop Retail Sales Associates (RSAs). Effectively communicate HFHMD Mission, values, and store objectives and performance expectations to RSAs.
• Responsible for providing ongoing, actionable feedback, coaching and recognition to RSAs and communicating related successes or concerns to Store Manager and DRO when appropriate.
• Document coaching, feedback, and recognition of RSAs.
• Responsible for completing all formal and informal performance reviews of RSAs in coordination with the Store Manager.
• Accountable for team metrics regarding safety, productivity, retention, and bench strength.

KNOWLEDGE, SKILLS, ABILITIES

• A strong belief in Habitat’s mission and a desire to engage others in the organization’s work.
• Experience working with people from diverse racial, ethnic, and socioeconomic backgrounds