Assistant Store Manager

Mattress Firm; City of Yonkers (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Mattress Firm is seeking an Assistant Store Manager in Yonkers, NY, to elevate the customer experience and support sales goals. This role involves leading store operations, coaching associates, and ensuring product merchandising. Bilingual candidates preferred, with excellent training and career growth opportunities.

Benefits

401(k) with employer matching

Medical, dental, prescription and vision plans

Employee discounts on Mattress Firm products

Mental health and life resources

Get paid on-demand

Qualifications

• Bilingual preferred (Spanish).
• Strong customer service skills.
• Experience in coaching and training team members.

Responsibilities

• Enhance customer in-store experience and resolve customer issues.
• Assist in achieving sales performance goals and driving company initiatives.
• Support training of store associates and promote a culture of coaching.

Skills

Bilingual (Spanish)

Customer Service

Coaching

Problem Solving

Job description

Is your current job a nightmare? Make it a dream job at Mattress Firm!

The Assistant Store Manager will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Assistant Store Managers will execute Mattress Firm selling programs and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center. They will serve as a lead in resolving customer-related issues and escalating when necessary. The Assistant Store Manager assists the Senior Store Manager in driving company initiatives and achieving sales performance goals by coaching associates on selling practices and ensuring the execution of in-store merchandising in multiple store units.

Bilingual preferred (Spanish).

Excellent career growth opportunities through on-the-job training and development programs

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription and vision plans

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm sleep products and accessories

Additionalperks may include discounts on the following :

Cell phone products and services

Tickets to events and attractions

Personal travel

Electronics and appliance purchases

Pet insurance plans

Mortgage loan rates

Support development of team members by providing technical and product knowledge information to associates, serving as subject matter expert.

Assist Senior Store Manager with training of store associates.

Promote a culture of coaching by providing insights as to how team members can improve the customer experience they provide and increase their selling aptitude.

Achieve or exceed store financial targets through effective execution and customer service at the store level.

Ensure store execution of product merchandising, marketing, and POP standards.

Follow Mattress Firm procedures for product transfers to ensure proper documentation of inventory.

Mattress Firm

We’re no ordinary mattress company. In just over 30 years, Mattress Firm is America’s most trusted authority on sleep. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts, we have helped millions of people get better sleep. That’s who we are and what we do—because everyone deserves a great night’s sleep.

Mattress Firm takes pride in our purpose of helping people sleep well to live well, and we deeply invest in every new sales associate coming on board to live up to that promise. Our award-winning talent development programs include an education path designed to support all new sales associates' learning proficiency for specialty retail. Not only do we invest in training, but all new sales associates are eligible for a performance-based bonus after their sixth month of employment.

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Assistant Store Manager • Yonkers, New York