Assistant Store Manager

APM Monaco; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

APM Monaco in Chicago seeks a Store Manager to oversee the store's operations, staff, merchandise and customer service. You will drive sales, manage events and develop associates to the next level.

The role requires a minimum of 5 years in retail with leadership experience, plus strong communication and analytical skills. You will work with marketing and corporate teams to grow the local market and ensure exceptional service and store presentation.

Qualifications

• At least 5 years of retail experience with leadership responsibilities.
• Strong communication skills, both verbal and written.
• Ability to analyze sales reports and drive strategies.
• Experience planning and executing events and marketing activations.
• Proven ability to recruit, develop and lead a team.
• Flexible to work a retail schedule including evenings, weekends and holidays.
• Entrepreneurial drive to grow the local market.

Responsibilities

• Meet sales goals and analyze data to set strategies.
• Set individual goals for sales associates aligned with store goals.
• Motivate staff to achieve productivity and service standards.
• Lead events, client previews and in-store activations to grow base.
• Collaborate with Marketing and Supervisors on opportunities.
• Maintain high standards of visual merchandising and store cleanliness.
• Oversee operations: cash controls, inventory, loss prevention, payroll.

Skills

Retail experience

Microsoft Office

Communication skills

Data analysis

Event planning

Team development

Work schedule flexibility

Entrepreneurial mindset

Tools

Word

Excel

PowerPoint

Outlook

Job description

Job Objective

Responsible for overall management and operations of the store, staff, merchandise and customer service. The Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

STORE MANAGER Job Responsibilities

Sales Generation

• Meet sales goals
• Analyze sales reports and data to determine the needs of the business and set business strategies
• Set individual sales goals for sales associates, ensuring goals reflect store business goals
• Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development associate selling techniques, ensuring utilization of elevated levels of service to maximize sales
• Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team
• Collaborate with Supervisor and Marketing team to identify marketing opportunities to support sales.
• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence
• Ensure the entire team can understand and analyze the company’s KPI reports in order to improve the performance and ranking of the store and their individual performance.

Customer Service

• Ensure all associates provide the highest level of customer service
• Ensure staff maintains constant client communication through utilizing store clients record book
• Manage client database and utilize information to increase sales and client contact
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
• Initiate and manage all special events inclusive of collection previews, client events, sale events, etc.
• Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy

Operations

• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
• Control store expenses and maintain budgets, continually striving to reduce costs
• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
• Ensure deliveries are properly processed in a timely manner
• Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
• Meet inventory accuracy and shrink requirements
• Ensure staff is trained in all areas of appropriate POS usage and maintenance
• Understand and properly execute all management POS functions
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
• Build and maintain good communication with members of corporate office and other stores

merchandising/Visual

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store
• Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

Human Resources

• Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel
• Support, implement and provide follow-up for all training programs, seminars, etc.
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Ensuring integrity of payroll and the payroll process
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Desired Skills/Experience

• At least 5 years of retail experience with 2-3 years in managing a store
• Proficient with Microsoft Office software including Work, Excel, PowerPoint and Outlook
• Strong verbal and written communication skills and excellent organizational skills
• Ability to analyse selling reports and react quickly to the business trends
• Experience in proactively planning and executing events and marketing activations
• Experience recruiting, building and developing a team
• Flexibility to work a retail schedule, which includes evening, weekends and holidays
• Entrepreneurial drive