Store Manager

Guess?, LLC.; Arlington (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Guess?, LLC. in Arlington, TX is seeking a Store Manager responsible for driving sales, profitability, customer satisfaction, and maintaining merchandising standards across the store.

You will lead the team, train staff, manage store operations, payroll, and loss prevention, and execute strategies to maximize performance and the customer experience.

Qualifications

• Minimum two years of store manager experience driving sales and profitability and leading a team.
• Proficiency with personal computers and detailed report analysis.
• High school education or equivalent preferred.

Responsibilities

• Recruit, hire, develop, and retain store management and staff to support succession planning.
• Set annual goals, conduct performance reviews, and coach direct reports.
• Train staff on product knowledge, selling skills, and visual merchandising to deliver an exceptional customer experience.
• Ensure excellent customer service and lead by example on the selling floor.
• Maintain visual merchandising standards and keep the sales floor and stockroom organized.
• Meet or exceed store profitability targets including sales, payroll, shrink, and conversion.
• Create and execute strategies to maximize sales while controlling expenses.

Skills

Recruitment

Performance Management

Training & Development

Customer Service

Leadership

Visual Merchandising

Sales Goals

Strategic Execution

Payroll Management

Loss Prevention

Policy Compliance

Decision Making

Integrity & Respect

Adaptability

Multitasking

Education

High School Diploma or Equivalent

Job description

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

Reports To: District Manager

Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates

Essential Functions

People Development

• Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
• Performance Management: Set annual goals, administer performance reviews, and develop all direct reports.
• Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
• Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.
• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Strategic Execution: Create and execute strategies to maximize store sales and control expenses.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.