Assistant Store Manager

Mackage; Cabazon (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player in luxury outerwear seeks an Assistant Store Manager to lead a dynamic team in Cabazon. This role involves maximizing sales and KPIs, inspiring exceptional customer service, and ensuring operational excellence. With a commitment to quality and performance, the company values diverse applicants and offers a vibrant work environment. If you have a passion for fashion and a knack for leadership, this opportunity is perfect for you to make a significant impact in the retail space.

Qualifications

• 5+ years in luxury retail with 2+ years in management.
• Exemplary customer service and leadership skills are essential.

Responsibilities

• Maximize store sales and KPIs while ensuring high customer service.
• Recruit, hire, and develop team members as brand ambassadors.

Skills

Customer Service Skills

Leadership Skills

Sales Skills

Communication Skills

Business Acumen

Adaptability

Tools

Microsoft Office Suite

POS Operating Systems

Job description

Mackage is looking for Assistant Store Manager in Cabazon, CA.
This local job opportunity with ID 3035421313 is live since 2025-01-14 16:42:59.

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Assistant Manager

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.

What you’ll do:

• Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
• Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
• Communicate with management and HQ partners effectively.
• Support performance evaluations, turnover and action plans for sales team.
• Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
• Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
• Model and ensure store policies compliance are achieved and communicated.
• Ensure proper maintenance and organization of the store standards front and back of house.
• Handle customer inquiries, concerns and returns effectively.

What you’ll need:

• Minimum of five (5) years experience working in a preferred fashion luxury retail and at least two (2) years in a management position.
• Exemplary selling and customer service skills.
• Strong leadership and communication skills.
• Dynamic, personable with a strong business acumen.
• Results-oriented and adaptable mindset.
• Multilingual is a plus.
• Knowledge of Microsoft Office Suite and POS operating systems.

We want to get to know you