Assistant Store Manager

The Salvation Army USA Central Territory; Burlington (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

Hearing coverage

Voluntary life insurance

403(b) retirement savings plan (immedi

Job summary

The Salvation Army Thrift Store in your area is seeking an Assistant Store Manager to help oversee daily operations, supervise staff, and drive sales goals while delivering a positive experience for donors and customers.

You will assist in recruiting, training, scheduling, and payroll, and ensure safety, compliance, and excellent customer service across the store. Flexible scheduling includes evenings, weekends, and holidays.

Qualifications

• Required: ability to support and supervise store staff in daily operations.
• Required: reliable attendance and punctuality.
• Required: strong communication, leadership, and teamwork skills.
• Required: basic math and computer skills, including POS and payroll systems.
• Required: ability to work a flexible schedule, including evenings, weekends, and holidays.
• Required: ability to stand and walk for most of the shift.
• Required: ability to bend, reach, and lift or move merchandise throughout the day.
• Required: ability to safely lift and move up to 50 lbs regularly (team lift up to 100 lbs).
• Required: valid Driver’s License with ability to drive on behalf of The Salvation Army per policy.
• Required: High school diploma or equivalent.
• Required: ability to pass pre-employment background check and meet hiring requirements.

Responsibilities

• Assist in supervising, training, and supporting store employees and beneficiaries.
• Support recruiting, interviewing, scheduling, and payroll processes.
• Help oversee donation processing, pricing, merchandising, and sales floor presentation.
• Monitor and support daily production and sales goals.
• Ensure excellent customer service and donor relations.
• Maintain store safety, cleanliness, and compliance with TSA and OSHA policies.
• Assist with inventory control, product rotation, and shrink reduction.
• Support cash handling, register procedures, and bank deposits.
• Communicate regularly with the Store Manager on operations, concerns, and opportunities.
• Help ensure onboarding and training completion for new hires.
• Assist in managing store expenses within budget guidelines.

Skills

Leadership

Communication

Customer service

Basic math and computer skills

Education

High school diploma or equivalent

Associate degree in Business or Retail (preferred)

Job description

Schedule: Flexible schedule, including evenings, weekends, and holidays as needed

Insurance & Financial

• Comprehensive medical, dental, vision, and hearing coverage
• Voluntary life insurance
• Competitive pension plan
• 403(b) retirement savings plan (immediate eligibility)

Paid Time Off

• Personal days

About the Role

At The Salvation Army Thrift Store, your work helps support programs that make a difference in the community. As an Assistant Store Manager, you will support the Store Manager in overseeing daily operations, supervising staff, driving production and sales goals, and creating a positive experience for donors and customers.

What You’ll Do

• Assist in supervising, training, and supporting store employees and beneficiaries
• Support recruiting, interviewing, scheduling, and payroll processes
• Help oversee donation processing, pricing, merchandising, and sales floor presentation
• Monitor and support daily production and sales goals
• Ensure excellent customer service and donor relations
• Maintain store safety, cleanliness, and compliance with TSA and OSHA policies
• Assist with inventory control, product rotation, and shrink reduction
• Support cash handling, register procedures, and bank deposits
• Communicate regularly with the Store Manager on operations, concerns, and opportunities
• Help ensure onboarding and training completion for new hires
• Assist in managing store expenses within budget guidelines

Training Provided

• Paid training on store operations and company procedures
• Ongoing coaching and leadership development
• Opportunity to build retail management and operations experience

Working Conditions

This role operates in a retail environment with moderate noise levels and possible exposure to dust and temperature changes. The position requires standing for extended periods and occasional travel to other locations for training or support.

Why Join Us

• Mission-driven work that supports programs in your community
• Team-oriented work environment
• Employee Assistance Program and additional benefits

Additional Information

Required

• Ability to support and supervise store staff in daily operations
• Reliable attendance and punctuality
• Strong communication, leadership, and teamwork skills
• Basic math and computer skills, including POS and payroll systems
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to stand and walk for most of the shift
• Ability to bend, reach, and lift or move merchandise throughout the day
• Ability to safely lift and move up to 50 lbs regularly (team lift up to 100 lbs)
• Valid Driver’s License with ability to drive on behalf of The Salvation Army per policy
• High school diploma or equivalent
• Ability to pass pre-employment background check and meet hiring requirements

Preferred

• Associate degree in Business, Retail, or related field
• Previous retail or thrift store experience
• Experience with staff supervision, scheduling, and training
• Experience with inventory control and merchandising

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.