Assistant Store Manager

Community Choice Financial Family of Brands; Beaver Dam (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to join their dynamic team in providing reliable financial solutions. This role emphasizes customer relationships, team leadership, and operational excellence. You will manage customer service representatives, ensuring compliance and quality standards while fostering a welcoming environment. With opportunities for career advancement and comprehensive training, this position is perfect for those looking to grow in a supportive and inclusive workplace. If you thrive in a fast-paced setting and have a passion for helping others, this role is an exciting opportunity to make a difference.

Benefits

Comprehensive training programs

Career advancement opportunities

Educational reimbursement

Multiple medical insurance options

Retirement plans with company match

Life and AD&D insurance

Paid Time Off

Diverse workplace culture

Casual dress code

Qualifications

• 1+ years of experience in customer service or retail.
• Supervisory experience preferred for managing teams.

Responsibilities

• Develop customer relationships through inbound and outbound calls.
• Ensure compliance with company policies and conduct audits.

Skills

Customer Service

Sales

Leadership

Communication Skills

Risk Management

Education

High School Diploma

Tools

POS Systems

Microsoft Office

Job description

Join to apply for the Assistant Store Manager role at Community Choice Financial Family of Brands

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Join to apply for the Assistant Store Manager role at Community Choice Financial Family of Brands

Overview

As an Assistant Store Manager, you will serve as a trusted advisor to our customers seeking quick and reliable financial solutions. You will develop leadership skills by managing recovery processes, customer outreach, and risk management. You will assist in overseeing, training, and coaching customer service representatives, ensuring compliance and meeting company standards. Your attention to detail and ability to follow the playbook will help foster a professional and respectful environment valued by both customers and employees.

Essential Responsibilities

• Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and enhance brand loyalty and recognition.
• Maximize customer success by offering ancillary products that meet their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management.
• Oversee account management and recovery processes, including collection calls, with a focus on customer service to prevent loss and charge-offs.
• Ensure compliance with company policies, procedures, and applicable laws through store audits, reporting, and financial data analysis.
• Monitor and maintain store appearance and cleanliness, addressing basic facility needs and scheduling maintenance.
• Work efficiently in a fast-paced environment, handling multiple tasks to meet performance standards.
• Maintain a full-time schedule with regular in-person attendance, including weekends.

Minimum Qualifications

• High School Diploma or equivalent
• At least one year of experience in customer service, sales, or retail
• Minimum three months of supervisory or leadership experience
• Excellent communication skills
• Ability to operate phone, POS, Microsoft Office, and other systems
• Must be at least 18 years old (19 in Alabama)
• Background check required
• Physical ability to stand up to 90% of the time, move and transport up to 25 pounds, and operate mechanical controls

Preferred Qualifications and Skills

• Leadership experience in sales or customer service
• Management experience in related industries
• Experience in check cashing, document verification, and money order processing
• Bilingual in English/Spanish (preferred or required depending on location)
• Valid driver’s license, auto insurance, and personal vehicle (mileage compensated)

What We Offer

Our Benefits Include:

• Comprehensive training programs
• Access to e-learning and development resources
• Career advancement opportunities
• Educational reimbursement
• Multiple medical insurance options, including telemedicine and HSA/FSA
• Retirement plans with company match
• Life and AD&D insurance
• Voluntary benefits (dental, vision, disability, accident, critical illness, pet insurance)
• Paid Time Off (12 days/year plus additional days based on service)
• Diverse and inclusive workplace culture
• Casual dress code including jeans and sneakers

About Us

Check Into Cash has over 30 years of experience in short-term credit solutions, offering services such as payday advances, title loans, check cashing, and online loan products. We are committed to providing an inclusive workplace free of discrimination and encourage candidates of all backgrounds to apply.