Assistant Store Manager

NAPA Auto Parts; Waupun (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Store Manager to lead a dynamic team in a fast-paced retail environment. This role offers the opportunity to enhance customer service experiences, drive store growth, and foster a culture of employee engagement. With excellent benefits and a supportive company culture, this position promises a fulfilling career path with ongoing development opportunities. If you have a passion for automotive and customer care, this is the right opportunity for you to thrive and grow.

Benefits

Excellent health benefits

401K

Stable company culture

Ongoing development opportunities

Qualifications

• High school diploma or equivalent required; technical courses are a plus.
• Experience in automotive aftermarket or willingness to learn is essential.

Responsibilities

• Create a superior customer service experience to maximize sales.
• Lead a successful team and manage store operations effectively.

Skills

Customer Service

Leadership

Inventory Management

Automotive Knowledge

Sales

Education

High School Diploma

Technical or Trade Courses

Tools

Cataloging Systems

Job description

Be among the first 25 applicants three days ago

Job Description

Imagine using your automotive or customer service expertise daily with both wholesale and retail customers, serving as a leader to your teammates, and helping NAPA become the dominant parts supplier in the market. If this describes you, NAPA is seeking a passionate Assistant Store Manager. This is the right opportunity if you:

Responsibilities

• Create a superior customer service experience to maximize market penetration, drive store growth, and increase sales and profitability
• Provide daily leadership and foster a culture of employee engagement
• Partner with teammates to implement store initiatives
• Care about people and profit
• Join a team where you can learn and grow your career with endless opportunities

A Day In The Life

• Lead a successful team, support the store manager, and manage in a fast-paced retail environment
• Manage store operations to maximize sales, profits, and customer satisfaction
• Build, coach, train, and engage the team to deliver excellent customer care and business results
• Handle inventory protection, asset management, operational, and safety issues
• Maintain cleanliness and readiness of delivery vehicles, sales floor, stockroom, and outside areas
• Drive operational and marketing programs, aiming for continuous process improvements
• Develop customer relationships, assist with sales and service questions, and ensure positive experiences both in-store and over the phone

Qualifications

• High school diploma or equivalent; technical or trade courses are a plus
• Experience in the automotive aftermarket, hobby/DIY, or willingness to learn automotive topics
• Passion for customer care and building long-term relationships
• Ability to thrive in a fast-paced, complex environment
• Knowledge of cataloging and inventory management systems
• Ability to lift up to 60 lbs when necessary

Preferred Qualifications

• Background or passion for automotive, heavy equipment, farm, diesel, marine, or dealership industries
• Experience in parts stores, auctions, retail, auto body, or fast-food management
• Customer-centric mindset
• ASE Certifications
• NAPA Know How certification

Why NAPA?

• Excellent health benefits and 401K
• Stable, Fortune 200 company with a family-like culture
• Supportive company culture that values hard work and employee well-being
• Multiple career paths and ongoing development opportunities

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Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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