Assistant Store Manager

Tecovas; Austin (TX); On-site; USD 67,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Free Boots!

Job summary

Tecovas, based in Austin, TX, seeks a Full-Time Assistant Store Manager to lead a store team in delivering exceptional customer experiences and premium service. You will help recruit, train, and coach staff, manage daily operations, and ensure strong merchandising and loss-prevention practices.

The role emphasizes building a cohesive team, executing brand standards, and driving sales performance in a fast-paced retail environment.

Qualifications

• 3+ years retail management experience.
• Exceptional leadership, selling, and customer service skills.
• Strong merchant skills with a history of delivering financial results.
• Proven track record of hiring and developing great talent.
• Experience coaching, counseling and conflict resolution.
• Utmost character, honesty, and transparency.

Responsibilities

• Support Store Manager in recruiting, hiring, and retaining top talent.
• Assist in creating and maintaining succession plans and a strong team culture.
• Provide coaching and training to team members and escalate issues as needed.
• Deliver in-person training for new hires and coordinate with HQ training teams.
• Maintain store standards in visual merchandising and operations.
• Uphold loss prevention procedures and store policy compliance.

Skills

Retail Management

Leadership

Customer Service

Merchandising

Talent Development

Coaching & Feedback

Education

High School Diploma

Job description

Tecovasis passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talentedFull-TimeAssistant Store Managerthat will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Responsibilities will include:

CUSTOMER EXPERIENCE

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience
• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer

LEADERSHIP & TEAM MANAGEMENT

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
• Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager

TRAINING & DEVELOPMENT

• Deliver world-class, in-person training (in conjunction with e-learning) to all new team members
• Ensure timely completion of new hire training paths
• Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
• Suggest improvements or new programs related to retail training
• Ensure the compliance of all training activities with established policies and best practices
• Work closely with store leadership to prepare, plan, schedule, and execute new hire training
• Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
• Attend regular training meetings to ensure understanding of necessary information

VISUAL MERCHANDISING

• Productive planning, presetting, and on-time execution of visual directives
• Submit store photos as requested and complete feedback given by HQ
• Participate in visual training calls with HQ partners to support new product launches
• Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
• Support store presentation through sell through and markdown cycles
• Maintain in-store marketing elements and accurate presentation of store collateral
• Work with store manager to ensure schedule is reflective of visual set times for product launches
• Partner with store leaders for new hire visual training
• Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props

BUSINESS OPERATIONS

• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications

• 3+ years Retail Management experience
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Utmost character, honesty, and transparency

Requirements

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must be able to reliably commute to and from the work location
• Must be available to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Full Time Benefits

• We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• Free Boots!

The hourly rate for this position is $32 - $34. The actual compensation will be based on factors such as the candidate’s skills, qualifications, and experience.

About Us

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com , Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing-and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note

We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try!

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy . Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Tecovas’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.