Assistant Store Manager

Michael Kors (Capri); Auburn Hills (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Michael Kors is seeking talented, globally-minded retail professionals to join Capri Holdings Limited stores. The role focuses on driving sales, delivering exceptional service, and upholding brand standards in a high-end environment.

The position requires leadership with 3+ years in retail and 1-2 years in specialty management; candidates will train staff, manage inventory, and collaborate with the store team to meet goals.

Qualifications

• Minimum 3 years retail experience with 1-2 years specialty management.
• Demonstrate leadership by example and exceeding sales goals.
• Deep product knowledge and ability to train staff.
• Maintain a high level of customer service and brand standards.
• Ensure policies and procedures are followed.

Responsibilities

• Meet personal and store sales goals.
• Assist in tracking, monitoring, and communication of business results.
• Develop personal sales techniques and assist in developing associates' sales techniques to maximize sales.
• Ensure all sales related policies and procedures are maintained.
• Demonstrate an in-depth knowledge of the merchandise and develop product knowledge among selling staff.

Skills

Sales leadership

Customer service

Merchandising

Staff development

Inventory control

Policy compliance

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

ESSENTIAL JOB RESPONSIBILITIES:

SALES GENERATION

• Meet personal and store sales goals
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service is practiced by all associates; lead by example
• Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

• Ensure all associates provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

OPERATIONS

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Support and assist in staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in inventories
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

HUMAN RESOURCES

• Assist in the recruitment, training and development of staff
• Assist in ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Support and provide follow-up for all training programs, seminars etc.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

DIRECT REPORTS

• Stock Supervisor(s)
• Sales Supervisor(s)

Minimum 3 years retail experience with 1-2 years specialty management.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].