Sales Supervisor

Michael Kors (Capri); Wrentham (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Michael Kors is seeking a Sales Supervisor to lead a team and drive store performance while delivering exceptional customer experiences. You will supervise staff, model best sales practices, and ensure execution of company policies with a focus on client relationships and fashion trends.

The role emphasizes achieving personal and store sales goals, providing guidance to associates, and maintaining magazine-quality merchandising and customer service standards in a fast-paced retail environment.

Qualifications

• Minimum 2 years specialty retail experience.
• Strong customer service skills.
• Knowledge of fashion trends and market dynamics.

Responsibilities

• Meet personal and store sales goals.
• Develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales.
• Utilize elevated levels of sales and service to maximize sales performance.
• Demonstrate an in-depth knowledge of the merchandise.
• After closing a sale, monitor details to ensure customer satisfaction.
• Ensure all sales-related policies and procedures are maintained.
• Maintain a keen interest in the fashion industry and market trends.
• Support and encourage staff to provide the highest level of customer service.
• Build and maintain repeat clientele using client books.
• Resolve client problems quickly and effectively, ensuring satisfaction.
• Assist sales associates with customer service issues (returns, defects).
• Collaborate with store manager in risk management, security, cash controls, and inventory management.
• Assist in training of sales staff on register usage and maintenance.
• Understand and execute all management register functions.
• Assist in stock, shipping, receiving, and related paperwork; participate in inventories.
• Responsible for driving product to/offsite locations as needed.
• Ensure selling floor is neat, organized, and visually aligned with brand directives.
• Assist in merchandising directives and timely delivery processing.
• Identify product concerns promptly and communicate inventory needs.
• Ensure image and grooming standards reflect the brand, and maintain attendance.
• Support and assist in training programs and seminars.

Skills

Customer service

Sales skills

Staff supervision

Merchandising

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

APRIL 2014 JOB PROFILE: SALES SUPERVISOR PAGE 1

REPORTS TO: Store Manager/Assistant Store Manager

DIVSION: Retail

MAIN JOB OBJECTIVE

To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

ESSENTIAL JOB RESPONSIBILITIES

• Meet personal and store sales goals
• Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
• Utilize elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
• Ensure all sales related policies and procedures are maintained
• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

• Support and encourage staff to provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Assist in the training of sales staff in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
• Participate in inventories
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
• Assist in the implementation and maintenance of all merchandising/ visual directives
• Ensure deliveries are properly processed in a timely manner
• Identify product concerns in a timely manner
• Communicate inventory needs to support the business goal

HUMAN RESOURCES

• Ensure image and grooming standards are professional and reflective of the brand image, at all times
• Adhere to work schedule, inclusive of time and attendance
• Support and assist in follow-up for all training programs and seminars

Minimum 2 years specialty retail experience.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range: 18.00 - 20.50 USD