Assistant Store Manager

O'Reilly Auto Parts; Auburn (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in Auburn, Massachusetts is seeking an Assistant Store Manager to support store operations and lead the team in customer service. Responsibilities include managing staff during the Store Manager's absence, ensuring excellent service, and participating in hiring processes. The role offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Sales training and management skills required.
• Fluency in Spanish is highly desired.

Responsibilities

• Support Store Manager in managing sales and operations.
• Lead the store team in excellent customer service.
• Assist in hiring and coaching team members.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in Spanish

Education

ASE Certification

Certified Parts Professional Certification

Job description

Overview

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts.

Compensation Pay Range

$15.00 - $20.00

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours (lunch, late afternoons, evenings, weekends).
• Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training is up to date.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to handle special orders and outside purchases per procedure.
• Ensure retail customer returns and exchanges are processed efficiently, refunds are issued correctly, and returned merchandise is properly staged.
• Invoicing of all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned (Image Maker, etc.).
• Ensure team members comply with company policies, adhere to posted work schedules, obtain approvals for changes/deviations, and clock in/out accordingly.
• Perform store opening/closing duties and day-end procedures, manage money/deposits per policy, and secure the building and delivery vehicles.
• Assist in maintaining store building, parking lot, exterior signage/lighting, and in-store service/test equipment.
• All other duties as assigned.

Qualifications

• Skills/Education/Knowledge/Experience/Abilities
• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification
• Desired: Certified Parts Professional Certification; ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact [e-mail] or call [phone] option 1 and provide your requested accommodation and position details.