Assistant Store Manager

O'Reilly Auto Parts; Gulfport (MS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Opportunities for career growth

Career growth opportunities

Job summary

A leading auto parts retailer in Gulfport, Mississippi, seeks an Assistant Store Manager to support the Store Manager in operations and customer service. The role involves leading the team during the Manager's absence, ensuring excellent service and store appearance. Ideal candidates should have retail management experience, customer service skills, and relevant certifications. Join us for competitive wages, benefits, and opportunities for career growth.

Qualifications

• Experience in retail management and customer service.
• Ability to lead a team and manage store operations effectively.
• Fluency in multiple languages is an advantage.

Responsibilities

• Lead the store team to achieve excellent customer service.
• Assist with staffing and scheduling during peak hours.
• Participate in hiring and training new team members.
• Ensure compliance with company policies and procedures.
• Participate in hiring, interviewing, and candidate evaluation.
• Handle store operations, banking, and security procedures.
• Process transfers, online orders, and returns accurately.
• Ensure compliance with company policies and schedules.

Skills

Customer service expertise

Team leadership

Fluency in Spanish

Spanish language

Education

Sales Specialist Training

Assistant Manager Certification

ASE Certification

Job description

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts.

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance and operations. The Assistant Manager leads the store team during the Store Manager’s absence or opposite shifts and is expected to deliver excellent customer service.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and execute on customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours.
• Assist the store manager in setting team member goals, providing feedback, coaching, and ensuring training is current.
• Participate in the hiring process, including recruiting tasks, scheduling, interviewing, and evaluating candidates.
• Answer telephone according to company policy.
• Process buy online/ship to store, hub, and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals.
• Handle special orders and outside purchases efficiently using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and accurately, and stage returned merchandise.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks.
• Ensure team members comply with company policies, posted work schedule, clocking in/out, and approval of changes.
• Perform all store opening/closing duties, day end procedures, verify money/deposits, prepare bank deposits, secure building, arm/disarm security alarms, and lock delivery vehicles.
• Assist in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Qualifications

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
• Certified Parts Professional Certification and ASE Certification are desired.
• Fluency in multiple languages; Spanish is highly desired.

Compensation

• Competitive wages & paid time off.
• Stock purchase plan & 401k with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] and provide your requested accommodation and position details.