Assistant Store Manager

O'Reilly Auto Parts; Bluffton (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive wages & paid time off

Stock purchase plan & 401(k) with employer contributions

Medical, dental & vision insurance

Tuition educational assistance programs

Opportunities for career growth

Job summary

A leading auto parts retailer is seeking an Assistant Store Manager in Bluffton, South Carolina. This role involves supporting the Store Manager in overseeing sales, customer service, and store operations. Responsibilities include leading the team, managing store activities in the manager’s absence, and ensuring excellent customer service. A competitive compensation package, including insurance and retirement plans, is offered. Ideal candidates will have necessary certifications and experience in retail management.

Qualifications

• Must have Sales Specialist Training.
• Assistant Manager Certification is required.
• RSS Certification is necessary.

Responsibilities

• Lead store team members in customer service.
• Supervise customer service levels in the showroom.
• Assist in staffing the retail sales counter.
• Set team member goals and provide feedback.
• Ensure retail customer returns are processed efficiently.
• Perform all store opening/closing duties.
• Maintain store building and lighting.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Fluency in multiple languages (Spanish highly desired)

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Essential Job Functions

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching and mentoring team members, and ensuring team members stay current on their individual training.
• Make sure the telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure all team members comply with company policies, including posting work schedule, changes/deviations approved by a member of management, and clocking in/out accordingly.
• Perform all store opening/closing duties, including day‑end procedures, verifying and securing money and deposits, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming and disarming security alarms, and checking and securing delivery vehicles parked in a secure designated area.
• Assist the store manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

Required:

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification

Desired:

• Certified Parts Professional Certification
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional flexible spending account
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call (800) 471‑7431 option, and provide your requested accommodation and position details.