Assistant Store Manager

O'Reilly Auto Parts; Westfield (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer is seeking an Assistant Store Manager in Westfield, Massachusetts. The successful candidate will lead store operations, supervise customer service, and assist with team management. Key qualifications include Sales Specialist Training, Assistant Manager Certification, and desired ASE Certification. This role also offers competitive compensation and a comprehensive benefits package including medical insurance, 401k plan, and opportunities for career growth.

Qualifications

• Sales Specialist Training, Assistant Manager Certification and RSS Certification are required.
• Certified Parts Professional Certification and ASE Certification are desired.

Responsibilities

• Lead the store team in providing excellent customer service.
• Supervise service levels and ensure execution on customer service programs.
• Assist in hiring, scheduling, and evaluating candidates.
• Process customer returns and exchanges efficiently.
• Perform all store opening and closing duties.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in multiple languages (Spanish highly desired)

Job description

Assistant Store Manager

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts.

Compensation Pay Range: $15.00 - $20.00 per hour.

Essential Job Functions

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure team member execution on customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed during peak retail business hours.
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring, and ensuring training is current.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure qualified team members.
• Make sure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Make sure all team members comply with company policies, specifically adhere to posted work schedule, changes/deviations are approved by management, and clock in/out accordingly.
• Perform all store opening/closing duties, perform day end procedures, verify/securing money/deposits, prepare bank deposits, lock doors, secure building, arming/disarming security alarms, and check/securing delivery vehicles.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:
Sales Specialist Training, Assistant Manager Certification and RSS Certification.

Desired:
Certified Parts Professional Certification; ASE Certification.
Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

Equal Opportunity Employment

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation and position details.