Assistant Store Manager

Shoe Carnival, Inc.; Anderson (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Shoe Carnival, Inc. is seeking an Assistant Store Manager to help lead daily store operations and motivate the team in a fast-paced retail environment.

In this full-time role, you’ll act as a key holder, model excellence in customer service, and support the General Manager in achieving sales goals. Responsibilities include overseeing associates, training staff, managing cash duties, and ensuring visual merchandising standards.

Qualifications

• Minimum 2 years of retail or customer service experience.
• Prior supervisory experience is a plus.
• Must obtain Key Carrier Certification within 60 days of hire.
• Flexible availability, including nights, weekends and holidays.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, cash counts and reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Communication

Availability

Supervisory experience

Job description

Step into leadership at Shoe Carnival! We're looking for a dependable and energetic Assistant Store Manager to help oversee daily store operations and support the team. In this full-time role, you'll act as a key holder, lead by example, and help drive a fun, customer-first store environment.

What You'll Do

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

What We're Looking For

• Strong communication and leadership skills
• Great customer service and a positive attitude
• At least 2 years of retail or customer service experience
• Previous supervisory experience is a plus
• Must be able to complete Key Carrier Certification within 60 days
• Flexible availability, including nights, weekends, and holidays
• Due to keyholder responsibilities, including store opening/closing and equipment use, applicants must be at least 18 years of age

Physical Requirements

• Able to stand, walk, and lift up to 25 lbs
• Comfortable bending, reaching, and working on your feet

Why Work With Us

• Friendly, team-focused environment
• Great experience for future retail managers
• Hands-on leadership training