Assistant Store Leader, Visual

CB2; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

CB2, Philadelphia, seeks an Assistant Store Leader, Visual to guide the merchandising team and execute the store's visual strategy from receiving to the salesfloor.

You will partner with the Store Manager to achieve brand goals, mentor and develop associates, analyze performance data, and drive sales while delivering outstanding customer service in a fast-paced retail environment.

Qualifications

• 2+ years customer service or retail leadership experience.
• Proficiency with Microsoft Office and Google Apps.
• Full-time availability, including nights, weekends, and holidays.

Responsibilities

• Lead visual merchandising standards and daily displays to support brand goals.
• Partner with Store Manager to set and communicate brand priorities and goals.
• Coach, develop and assess performance of store associates.
• Analyze reports to prioritize initiatives and maximize sales and customer experience.
• Ensure elevated customer service and consistent brand messaging across the team.
• Plan workloads and delegate tasks to execute store plans across areas.

Skills

People leadership

Visual merchandising

Communication skills

Team coaching

Mentorship

Time management

Customer focus

Tools

Microsoft Office

Google Apps

Tablet devices

Job description

The iconic look of our stores starts with you. Under the direction of the Store Leader, you lead the merchandising team to set the stage for an exceptional visual experience. Both creative and strategic, you utilize your eye for design and energetic attitude to plan and communicate the overall merchandise design vision to your team. From seasonal floor plans to daily visual displays, you lead, direct and delegate the flow of product from receiving to the salesfloor. Mentorship is also key. You lead, educate and empower your team to communicate a strong visual message while encouraging professional development.

A day in the life as an Assistant Store Leader, Visual

• Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
• Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as sales, customer service, operational goals, and visual merchandising standards for all associates.
• Ensure all associate relations issues are effectively addressed, and escalate issues as needed to the Store Manager.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
• Analyze reporting (Daily, Weekly, Monthly, Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate and work with direct reports, act as a role model for teamwork.
• Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
• Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand’s initiatives, priorities and goals.
• Participate and contribute to all Leadership routines and meetings.
• Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
• Other duties as assigned.

What You'll Bring To The Table

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills for driving execution and business results
• Proven ability to build a culture focused on success and teamwork
• Required to spend significant time on the sales floor and/or in back of house, interacting with customers and associates, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

Experience Required

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends