Assistant Store Leader, Operations

Crate & Barrel; Washington (District of Columbia); On-site; USD 52,000 - 70,000; Full time

Job summary

Crate & Barrel in Washington, DC seeks an Assistant Store Leader – Operations to drive efficient store operations and back-of-house excellence. You will oversee receiving, inventory, fulfillment, scheduling, and store technology while leading training and onboarding for all associates.

You will partner with the Store Leader to execute initiatives, monitor metrics, support audits, and mentor your team to deliver consistent service and operational excellence in a fast-paced retail environment.

Qualifications

• 2+ years of customer service or retail leadership experience.
• Proficiency with Microsoft Office and Google apps.
• Full-time availability including nights, weekends, and holidays.

Responsibilities

• Oversee daily store operations including receiving, inventory, and fulfillment.
• Lead scheduling, expenses, and store technology usage.
• Mentor and train associates; support onboarding and product knowledge.
• Drive customer experience and maintain operational standards.
• Collaborate with leadership to monitor metrics and safety.

Skills

Retail leadership

Customer service

Communication skills

Time management

Flexible schedule

Tools

Microsoft Office

Google Workspace

Tablets / Mobile devices

Computer systems

Job description

Strategic and process-driven, the Assistant Store Leader – Operations drives efficient store operations and back-of-house excellence. Reporting to the Store Leader and partnering with the Assistant Store Leader – Visual, you oversee daily operations including receiving, inventory, fulfillment, and operational standards, ensuring a seamless customer experience. You manage inventory, scheduling, expenses, and store technology, while leading training, onboarding, and ongoing product knowledge for all associates. Collaborating with store leadership, you support operational execution, financial audits, and continuous improvement, mentoring your team to deliver consistent service and operational excellence.

A day in the life as an Assistant Store Leader, Operations...

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
• Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels.
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
• Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

What you\'ll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

We\'d love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends