Assistant Store Leader (Product & Operations) - Seaport

SKIMS; Boston (MA); On-site; USD 39,000 - 61,000; Full time

Job summary

SKIMS Seaport is seeking an Assistant Store Leader to partner with the Store Leader to keep the store operational, drive results, and deliver consistently exceptional customer service. You will oversee daily operations, inventory, merchandising, and team development in a fast-paced retail environment.

This role offers exposure to leadership growth within SKIMS, with responsibilities across stockroom management, selling strategies, data analysis, and visual displays.

Qualifications

• Strong leadership and team management.
• Excellent customer service and communication.
• Ability to stand, walk, and move around store for extended periods.

Responsibilities

• Oversee day-to-day store operations and stockroom.
• Maintain clean, organized stockroom and manage inventory.
• Manage in-store replenishment and ensure size integrity on the sales floor.
• Train associates on operational standards and brand guidelines.
• Ensure safety, security, and policy compliance across store operations.
• Analyze sales data to identify trends and suggest improvements.
• Update product displays and signage for new arrivals and promotions.

Job description

Assistant Store Leader – Product and Operations

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.

Department

Retail - East

Location

Seaport

Compensation

$36.00 / hour

We set new standards with our game-changing product and are a driving force within pop culture. As an Assistant Store Leader, you will work closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is provided consistently.

In this role, you will have the opportunity to grow and develop your leadership skills while making a significant impact on the store's success.

What sets this role apart is the unique opportunity to contribute to the growth of SKIMS, a leading brand in the fashion industry. As an Assistant Store Leader, you will not only help shape the future of our retail stores but also have the chance to advance your career within our organization.

If you are a motivated, detail-oriented individual with a passion for fashion and a desire to excel in a leadership role, we invite you to apply for this exciting opportunity with SKIMS.

Join us and be part of a team that is revolutionizing the fashion industry.

Responsibilities for Product + Operations

• You will oversee the day-to-day operations of the store, ensuring smooth and efficient functioning.
• We require you to maintain a clean and organized stockroom. You own the shipment handling and hold the team accountable for meeting productivity goals.
• You shall manage inventory levels, oversee in-store replenishment and are responsible for size integrity on the sales floor, and communicate sell-through concerns with the Store Leader.
• You are responsible for proper management of damages, donations, returns and product issues that could jeopardize inventory accuracy.
• We expect you to effectively communicate and train store associates on operational standards, ensuring that they understand and implement our brand standards consistently.
• You shall ensure compliance with company policies and procedures, including safety and security protocols.
• You oversee supply procurement and ensure the correct levels of supplies are always available and manage the budget accordingly.
• You oversee the upkeep of in-store technology and communicate any updates with the team.
• We expect you to assist in creating and implementing sales strategies to meet or exceed targets.
• We require you to analyze sales data and reports to identify trends and make recommendations for improvement.
• You will be responsible for maintaining the visual merchandising standards of the store, ensuring that all products are displayed in an appealing and organized manner. Planning new launches and using business insight and customer feedback to inform merchandising decisions.
• You shall collaborate with the Store Leader and other team members to create a visually captivating store environment that showcases our product offerings and attracts customer attention.
• We expect you to regularly update product displays and signage to reflect new arrivals, promotions, and seasonal changes, ensuring that our customers can easily find what they are looking for. React quickly to sell through and make adjustments as needed to maximize business results and productivity.
• We expect you to maintain a clean and organized store environment.
• You will be responsible for store fixturing and maintenance.
• You will play a key role in inventory management, conducting regular stock checks and assisting in replenishing merchandise as needed.
• We expect you to communicate with partners to share assortment, allocation, and logistics feedback.
• Share weekly/monthly product focuses and goals and provide the team with the actions needed to achieve the desired results.
• We expect you to effectively communicate and train store associates on visual merchandising techniques, ensuring that they understand and implement our brand standards consistently.
• You are charged with being the in-store product expert; training Team Members on product knowledge, new launch information, and design inspiration.

Requirements

• You must have strong leadership skills and the ability to effectively manage a team of store associates.
• You should have excellent organizational skills and be able to oversee daily operations, including inventory management, cash handling, and scheduling.
• We expect you to have a deep understanding of customer service principles and the ability to provide exceptional service to all customers.
• We expect you to prioritize customer satisfaction by delivering exceptional service and resolving any issues or complaints in a timely manner.
• You should possess strong problem-solving abilities and be able to handle any issues that may arise in the store.
• We require effective communication skills and the ability to communicate with customers and team members.
• It is important for you to have a good understanding of sales techniques and be able to motivate your team to meet and exceed sales targets.
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift

We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.

Does not want to be an influencer

SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.

Key Responsibilities

• Oversee daily store operations, including inventory management, shipment processing, and stockroom organization.
• Maintain brand visual standards through compelling product displays, fixture maintenance, and seasonal updates.
• React to sell-through trends and partner on product focuses to drive business performance.
• Serve as the in-store product expert; lead team training on product knowledge, new launches, and brand storytelling.
• Ensure size integrity, stock replenishment, and product availability on the sales floor.
• Lead operational excellence by enforcing compliance with safety, security, and company policies.
• Analyze sales and inventory reports to identify trends, opportunities, and actions for improvement.
• Support an elevated customer experience by ensuring a clean, organized, and well-maintained store environment.
• Partner with the Store Leader to motivate the team and execute strategies that drive sales and customer satisfaction.