Assistant Store Director: Perishables & Customer Experience

Piazza's Fine Foods; Palo Alto (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Piazza's Fine Foods is seeking an experienced Assistant Store Director to support daily store operations and drive sales while delivering exceptional customer service. The ASD will stand in for the Store Director when needed and lead with accountability, focusing on perishables and overall store performance.

Key responsibilities include managing KPIs, merchandising programs, labor planning, and compliance with California labor laws.

Qualifications

• 5+ years of grocery retail management experience.
• Previous department/assistant manager or store leadership experience preferred.
• Strong knowledge of perishable department operations (produce, meat, seafood, deli, bakery).
• Leadership, communication, and organizational skills.
• Knowledge of California labor laws preferred.

Responsibilities

• Drive store performance: support sales, profit, and expense targets; monitor KPIs; execute merchandising and promotions; ensure in-stock conditions and strong perishable presentation.
• Lead store operations: oversee day-to-day execution of standards; ensure quality, freshness, rotation, and shrink control; maintain clean, food-safe environment; manage inventory and loss prevention.
• Enhance customer experience: model outstanding service; ensure fresh products are available; address customer concerns promptly.
• People leadership & development: supervise and coach department managers and staff; support hiring, onboarding, training, performance management; foster inclusive, accountable culture.
• Labor management & compliance: assist with scheduling and labor planning; ensure compliance with CA labor laws, policies, and health/safety regulations.
• Store leadership: act as Store Director in absence; lead initiatives and community events.

Skills

Grocery retail management

People leadership

Customer service

Operations leadership

Job description

Piazza's Fine Foods is seeking an experienced Assistant Store Director to support daily store operations and drive sales while delivering exceptional customer service. The ASD will stand in for the Store Director when needed and lead with accountability, focusing on perishables and overall store performance.

Key responsibilities include managing KPIs, merchandising programs, labor planning, and compliance with California labor laws.