Assistant Store Director, Client Development

060 - Saks & Company LLC; Town of Woodbury (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Amazing employee discount

Comprehensive benefits package

Job summary

Saks OFF 5TH is seeking an Assistant Store Director, Client Development to lead high-touch client engagement and personalized service across our luxury off-price brands. You will coach the team to deepen client relationships, tailor experiences, and drive loyalty while maintaining store operations and brand standards.

Using client data and insights, you will refine outreach strategies, support brand-building events, and guide performance toward clienteling and sales goals.

Qualifications

• Leadership experience in a customer-focused retail environment.
• Deep understanding of clienteling and personalized service best practices.
• Strong coaching ability in selling, client engagement, loyalty programs, and service recovery.
• Experience using data and insights to shape sales and client development strategies.

Responsibilities

• Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty.
• Create memorable in-store experiences tailored to individual clients.
• Address client concerns related to clienteling program and implementing tailored solutions to improve future interactions.
• Coach team on asking the right questions and reading customer signals.
• Lead by example in client interaction and personalization.
• Refine sales and client strategies by generating insights and adjusting tactics to meet business goals.
• Adapt outreach client and event strategies based on business needs or feedback.
• Coach team on actions tied to client engagement, sales goals, and clienteling targets.
• Use product knowledge to inform strategic business decisions and coaching.
• Provide coaching and training on credit, loyalty and clienteling strategies.
• Focus on achieving targets while holding the team accountable for performance and results.
• Create and execute event strategies, client communication flows and brand standards.
• Use business insights and calendar planning to drive long-term client development.

Skills

Leadership

Clienteling

Coaching

Data-driven

Brand standards

Job description

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.

What This Position Is All About:

Assistant Store Director, Client Development

WHO WE ARE:

Saks OFF 5TH is the premier destination for luxury off-price fashion. In our approximately 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business. We welcome creativity and embrace individuality and think that fashion is the ultimate form of self-expression. Saks OFF 5TH is part of Saks Global's portfolio of top luxury retail brands and real estate assets.

YOU WILL BE:

As the Assistant Store Director, Client Development, you will lead by example in delivering high-touch, personalized service that deepens client relationships and drives loyalty. You'll coach the team to engage meaningfully with clients, interpret customer signals, and tailor experiences that reflect individual preferences and needs. Using business insights and client data, you will refine outreach strategies, support brand-building events, and drive results tied to clienteling, sales goals, and program adoption. In the Store Director's absence, you will serve as the store leader ensuring smooth operations while maintaining a strong focus on client engagement and business performance.

WHAT YOU WILL DO:

• Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty
• Create memorable in-store experiences tailored to individual clients
• Address client concerns related to clienteling program and implementing tailored solutions to improve future interactions
• Coach team on asking the right questions and reading customer signals
• Lead by example in client interaction and personalization
• Refine sales and client strategies by generating insights and adjusting tactics to meet business goals
• Adapt outreach client and event strategies based on business needs or feedback
• Coach team on actions tied to client engagement, sales goals, and clienteling targets
• Use product knowledge to inform strategic business decisions and coaching
• Provide coaching and training on credit, loyalty and clienteling strategies
• Focus on achieving targets while holding the team accountable for performance and results
• Create and execute event strategies, client communication flows and brand standards
• Use business insights and calendar planning to drive long-term client development
• Act as de facto store leader in the Store Director's absence using sound judgment to maintain operations and optimal customer experience

WHAT YOU WILL BRING:

• Proven leadership experience in a customer-focused, relationship-based retail environment
• Deep understanding of clienteling strategies and personalized service best practices
• Strong coaching ability in areas of selling, client engagement, loyalty programs, and service recovery
• Experience using data and insights to shape sales and client development strategies
• Ability to create and execute in-store experiences and events aligned with brand standards
• Skilled in driving performance through goal-setting, feedback, and accountability
• Strong communication, planning, and decision-making skills
• Comfortable making independent operational decisions when acting as store leader
• Flexibility to work evenings, weekends and public holidays

YOUR LIFE AND CAREER AT SAKS OFF 5TH:

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount

Salary and Other Benefits:

The starting salary for this position is between [$60,000-$65,000 annually]. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. [This position is also eligible for [bonus] [long-term incentive compensation awards].]

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [Contact Name/Department/Email]. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.