Assistant Spa Manager: Wellness & Guest Experience Lead

Be Relax Spa; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

Vision insurance

Dental insurance

401K program

Tuition reimbursement

Referral program

Discounts on services and retail

Job summary

Be Relax Spa seeks an Assistant Spa Manager at Charlotte Douglas International Airport (CLT). The role focuses on driving sales, staff leadership, and delivering a premium spa experience for travelers, while ensuring compliance with operations and scheduling guidelines.

The position requires 1–2 years in retail and spa settings, strong leadership and communication skills, and proficiency with MS Office. Benefits include health coverage, 401K, and paid time off with a flexible schedule.

Qualifications

• At least 1-2 years retail sales experience.
• At least 1-2 years spa experience.
• Strong leadership, organization, and communication skill.
• Proficient working knowledge of MS Office Suite.
• Ensure compliance with labor and state licensing laws and regulations in relations to business operations.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Drive, monitor and analyze sales performance and productivity through weekly and monthly dashboards and KPIs.
• Implement and monitor up-selling strategies to maximize spa and individual team members’ daily activity to reach their goals.
• Promote and develop the brand’s visibility through merchandising, marketing, and stock handling.
• Assist with spa walk-throughs, noting special areas that need cleaning or maintenance attention.
• Handle administrative tasks, including payroll, scheduling, inventory, bank deposits and reporting.
• Follow all practice policies and protocols.
• Provide a comfortable, relaxing spa experience to clients.
• Perform other duties as assigned.

Skills

Leadership

Organization

Communication

MS Office

Customer service

Job description

Be Relax Spa seeks an Assistant Spa Manager at Charlotte Douglas International Airport (CLT). The role focuses on driving sales, staff leadership, and delivering a premium spa experience for travelers, while ensuring compliance with operations and scheduling guidelines.

The position requires 1–2 years in retail and spa settings, strong leadership and communication skills, and proficiency with MS Office. Benefits include health coverage, 401K, and paid time off with a flexible schedule.