ASSISTANT SPA MANAGER - NEWTOWN SQUARE

Hand & Stone Franchise Corp; Newtown Square (Delaware County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Matching

Bonus

Dental insurance

Employee discounts

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa – NEWTOWN SQUARE (4831 West Chester Pike, Newtown Square, PA 19073) is seeking a high-energy, sales-driven General Manager in Training to lead our front desk team and drive membership, retail, gift card, and service sales.

The GMIT will coach staff, manage daily operations, ensure excellent guest experiences, and partner with the spa leadership to sustain momentum across the location.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Achieve and exceed membership, retail, gift card, and service sales goals.
• Actively coach the team on conversion and sales behaviors.
• Promote services, upgrades, and current offers with confidence and consistency.
• Support strong performance in call handling and booking conversion.
• Own daily front desk operations, guest flow, and overall performance.
• Lead, coach, and support the front desk team to consistently meet sales and service goals.
• Drive accountability around membership conversion, booking efficiency, and guest experience.
• Ensure a high standard of execution across all client interactions.
• Assist the General Manager with daily operational execution.
• Train, onboard, and develop new and existing front desk team members.
• Support reporting, cash handling, and front desk systems.
• Step in as a key leader to maintain consistency and momentum in daily operations.

Skills

Leadership experience

Sales experience

Team coaching

Customer service

Communication skills

Accountability

Adaptability

Availability nights weekends holidays

Booking systems experience (Zenoti or

Job description

Benefits:

• 401(k)


• 401(k) matching


• Bonus based on performance


• Dental insurance


• Employee discounts


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance

Hand & Stone Massage and Facial Spa – NEWTOWN SQUARE (4831 West Chester Pike, Newtown Square, PA 19073) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

Drive Sales Performance

• Achieve and exceed membership, retail, gift card, and service sales goals


• Actively coach the team on conversion and sales behaviors


• Promote services, upgrades, and current offers with confidence and consistency


• Support strong performance in call handling and booking conversion

Lead the Front Desk

• Own daily front desk operations, guest flow, and overall performance


• Lead, coach, and support the front desk team to consistently meet sales and service goals


• Drive accountability around membership conversion, booking efficiency, and guest experience


• Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

• Assist the General Manager with daily operational execution


• Train, onboard, and develop new and existing front desk team members


• Support reporting, cash handling, and front desk systems


• Step in as a key leader to maintain consistency and momentum in daily operations

What We’re Looking For

• 1–3 years of leadership experience preferred


• Strong background in sales, customer service, or performance-driven environments


• Proven ability to lead, coach, or influence a team


• Strong communication and interpersonal skills


• High level of accountability and a solutions-oriented mindset


• Comfortable in a fast-paced, goal-driven environment


• Flexible availability including nights, weekends, and holidays


• Experience with booking systems (Zenoti or similar) a plus

What’s in it for You

• Medical, Vision, Dental, Life Insurance


• 401K with 5% company match


• Paid Time Off


• Service & product discounts


• Strong support system and people-first culture


• Growth opportunities within a multi-unit organization

Compensation Package

We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.

Who We Are

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can’t wait to meet you!