ASSISTANT SPA MANAGER - NEWTOWN SQUARE

FGG Spa, LLC; Newtown Township (Delaware County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

FGG Spa, LLC, a Hand & Stone Massage and Facial Spa franchisee, seeks a high-energy General Manager in Training for NEWTOWN SQUARE, PA. You will lead front desk operations, drive membership, retail, and service sales, coach a front desk team, and ensure an outstanding guest experience in a fast-paced environment.

We offer a competitive compensation mix including hourly pay, uncapped commissions, and performance bonuses, plus Medical/Vision/Dental, 401K with company match, PTO, discounts, and

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Achieve and exceed membership, retail, gift card, and service sales goals
• Actively coach the team on conversion and sales behaviors
• Promote services, upgrades, and current offers with confidence and consistency
• Support strong performance in call handling and booking conversion
• Own daily front desk operations, guest flow, and overall performance
• Lead, coach, and support the front desk team to consistently meet sales and service goals
• Drive accountability around membership conversion, booking efficiency, and guest experience
• Ensure a high standard of execution across all client interactions
• Assist the General Manager with daily operational execution
• Train, onboard, and develop new and existing front desk team members
• Support reporting, cash handling, and front desk systems
• Step in as a key leader to maintain consistency and momentum in daily operations

Skills

Leadership experience

Sales skills

Customer service

Communication skills

Accountability

Tools

Booking systems (Zenoti)

Job description

Benefits:

• 401(k)


• 401(k) matching


• Bonus based on performance


• Dental insurance


• Employee discounts


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance

Hand & Stone Massage and Facial Spa – NEWTOWN SQUARE (4831 West Chester Pike, Newtown Square, PA 19073) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

Drive Sales Performance

• Achieve and exceed membership, retail, gift card, and service sales goals


• Actively coach the team on conversion and sales behaviors


• Promote services, upgrades, and current offers with confidence and consistency


• Support strong performance in call handling and booking conversion

Lead the Front Desk

• Own daily front desk operations, guest flow, and overall performance


• Lead, coach, and support the front desk team to consistently meet sales and service goals


• Drive accountability around membership conversion, booking efficiency, and guest experience


• Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

• Assist the General Manager with daily operational execution


• Train, onboard, and develop new and existing front desk team members


• Support reporting, cash handling, and front desk systems


• Step in as a key leader to maintain consistency and momentum in daily operations

What We’re Looking For

• 1–3 years of leadership experience preferred


• Strong background in sales, customer service, or performance-driven environments


• Proven ability to lead, coach, or influence a team


• Strong communication and interpersonal skills


• High level of accountability and a solutions-oriented mindset


• Comfortable in a fast-paced, goal-driven environment


• Flexible availability including nights, weekends, and holidays


• Experience with booking systems (Zenoti or similar) a plus

What’s in it for You

• Medical, Vision, Dental, Life Insurance


• 401K with 5% company match


• Paid Time Off


• Service & product discounts


• Strong support system and people-first culture


• Growth opportunities within a multi-unit organization

Compensation Package

We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.

Who We Are

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.

We can’t wait to meet you!