ASSISTANT SPA MANAGER CONSHOHOCKEN

Hand & Stone - 200 W Ridge Pike - Conshohocken, PA; Conshohocken (Montgomery County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Life Insurance

401K with 5% company match

Paid Time Off

Service & product discounts

Job summary

Hand & Stone - Conshohocken is seeking a General Manager in Training to lead a sales-driven front desk team. The ideal candidate should excel in driving sales, providing excellent guest experiences, and operational excellence.

This role offers growth opportunities within a supportive culture and competitive compensation, including hourly pay, commissions, and bonuses potentially leading to annual earnings of up to $45,000 based on performance.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales or performance-driven environments.
• Proven ability to lead and coach a team.

Responsibilities

• Achieve and exceed sales goals.
• Lead and support the front desk team.
• Assist General Manager with daily operations.

Skills

Leadership experience

Sales background

Customer service

Job description

Hand & Stone Massage and Facial Spa – CONSHOHOCKEN (200 Ridge Pike #125A, Conshohocken, PA 19428) is seeking a high-energy, sales‑driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people‑first leader who thrives in a fast‑paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.

As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.

Drive Sales Performance

• Achieve and exceed membership, retail, gift card, and service sales goals
• Actively coach the team on conversion and sales behaviors
• Promote services, upgrades, and current offers with confidence and consistency
• Support strong performance in call handling and booking conversion

Lead the Front Desk

• Own daily front desk operations, guest flow, and overall performance
• Lead, coach, and support the front desk team to consistently meet sales and service goals
• Drive accountability around membership conversion, booking efficiency, and guest experience
• Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

• Assist the General Manager with daily operational execution
• Train, onboard, and develop new and existing front desk team members
• Support reporting, cash handling, and front desk systems
• Step in as a key leader to maintain consistency and momentum in daily operations

What We’re Looking For

• 1–3 years of leadership experience preferred
• Strong background in sales, customer service, or performance‑driven environments
• Proven ability to lead, coach, or influence a team

  What’s in it for You

  • Medical, Vision, Dental, Life Insurance
  • 401K with 5% company match
  • Paid Time Off
  • Service & product discounts
  • Strong support system and people‑first culture
  • Growth opportunities within a multi‑unit organization

  Compensation Package

  We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance‑based bonuses, with average annual earnings up to $45,000 depending on performance.

  Benefits

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

  Who We Are: FGG Spa, LLC is a growth‑focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family‑owned businesses cannot—but at our core, we are still a family‑owned company. We are in the people business, and our people come first.

  We can’t wait to meet you!