ASSISTANT SPA MANAGER NEWTOWN SQUARE

Hand & Stone - 4831 W Chester Pike - Edgmont, PA; United States; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Opportunity for advancement

Job summary

Hand & Stone Massage and Facial Spa in Edgmont, PA, is looking for a General Manager in Training to lead the front desk team while driving sales performance. The ideal candidate excels in a fast-paced environment and is passionate about developing their team.

This role offers competitive pay with average annual earnings up to $45,000, flexible scheduling, and a great benefits package including medical, vision, and dental insurance. Strong emphasis on personal growth within a supportive culture.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales or performance‑driven environments.
• Proven ability to lead, coach, or influence a team.

Responsibilities

• Achieve and exceed sales goals for memberships and services.
• Lead and coach the front‑desk team for excellent performance.
• Assist the General Manager with daily operations.

Skills

Leadership experience

Sales background

Customer service skills

High accountability

Communication skills

Tools

Booking systems (Zenoti or similar)

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa – NEWTOWN SQUARE (4831 West Chester Pike, Newtown Square, PA 19073) is seeking a high‑energy, sales‑driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people‑first leader who thrives in a fast‑paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front‑desk team.

General Manager in Training – Role Overview

As a GMIT, you will take ownership of the front‑desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.

Drive Sales Performance

• Achieve and exceed membership, retail, gift card, and service sales goals
• Actively coach the team on conversion and sales behaviors
• Promote services, upgrades, and current offers with confidence and consistency
• Support strong performance in call handling and booking conversion

Lead the Front Desk

• Own daily front‑desk operations, guest flow, and overall performance
• Lead, coach, and support the front‑desk team to consistently meet sales and service goals
• Drive accountability around membership conversion, booking efficiency, and guest experience
• Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

• Assist the General Manager with daily operational execution
• Train, onboard, and develop new and existing front‑desk team members
• Support reporting, cash handling, and front‑desk systems
• Step in as a key leader to maintain consistency and momentum in daily operations

What We’re Looking For

• 1–3 years of leadership experience preferred
• Strong background in sales, customer service, or performance‑driven environments
• Proven ability to lead, coach, or influence a team
• Strong communication and interpersonal skills
• High level of accountability and a solutions‑oriented mindset
• Comfortable in a fast‑paced, goal‑driven environment
• Flexible availability including nights, weekends, and holidays
• Experience with booking systems (Zenoti or similar) a plus

What’s in it for You

• Medical, Vision, Dental, Life Insurance
• 401K with 5 % company match
• Paid Time Off
• Service & product discounts
• Strong support system and people‑first culture
• Growth opportunities within a multi‑unit organization

Compensation Package

We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance‑based bonuses, with average annual earnings up to $45,000 depending on performance.

Who We Are

FGG Spa, LLC is a growth‑focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family‑owned businesses cannot—but at our core, we are still a family‑owned company. We are in the people business, and our people come first.

Legal Notice

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand & Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.