Assistant Spa Manager

Hand & Stone Massage and Facial Spa; North Richland Hills (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hourly pay + commission

Bonus potential

Dental insurance

Health insurance

Paid time off

Flexible schedule

Employee discounts

Training & development

Job summary

Hand & Stone Massage and Facial Spa in North Richland Hills, TX is seeking an experienced Assistant Spa Manager to lead the team and drive peak performance through collaboration, clear communication, and strategic coordination.

You will oversee front desk operations, sales, and guest experience, train staff, manage inventory and cash, and foster a positive, compliant work environment while pursuing growth and advancement.

Qualifications

• Proven leadership experience driving results through a team.
• Outstanding communication and interpersonal skills.
• Strong time management and organizational abilities.
• Passionate about spa industry and delivering high-quality service.
• Thrives in a fast-paced environment with focus on improvement.

Responsibilities

• Overcome objections during the sales process and increase memberships.
• Lead, manage, and motivate multiple teams including therapists and front desk staff.
• Oversee front desk operations and all sales activities.
• Ensure outstanding guest service with a welcoming environment and strong product knowledge.
• Accurately complete sales transactions and maintain cash at POS.
• Assist in training new team members and monitor performance issues.
• Ensure customer satisfaction, address dissatisfaction, and resolve complaints.
• Work independently as a key holder, opening/closing, inventory, and cash drawer.
• Maintain cleanliness and organization at all times.
• Provide training and foster a positive work environment.
• Assess employee performance and coach to enhance skills and productivity.
• Drive sales through strategic leadership, tracking, and reporting.
• Maintain compliance with company policies and regulations.

Skills

Leadership

Communication

Time management

Organizational skills

Customer service

Job description

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Hand & Stone Massage and Facial Spa is seeking an experienced Assistant Spa Manager for our North Richland Hills spa! Our ideal ASM will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

Responsibilities

• Overcome objections during the sales process and increase the membership base.
• Lead, manage, and motivate multiple teams of employees, including massage therapists, estheticians, and front desk associates.
• Oversee front desk operations and all activities related to sales.
• Ensure that each guest receives outstanding customer service by provided a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
• Accurately and efficiently complete all sales transactions and maintain proper cash accounting at Point of Sale registers.
• Assist in training new team members and continually evaluate and react to performance issues.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ability to work independently as a key holder, opening and closing the store, managing inventory, cash drawer, etc.
• Maintain a high level of cleanliness and organization at all times.
• Provide training, and foster a positive work environment.
• Assess employee performance, providing feedback and coaching to enhance skills and productivity.
• Drive sales through strategic leadership, tracking, and reporting.
• Maintain compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

Requirements

• Proven experience in leadership, with the ability to drive results through a team.
• Outstanding communication and interpersonal skills.
• Time management and organizational skills.
• Passionate about the spa industry and committed to delivering the highest quality of service.
• Ability to thrive in a fast-paced environment while maintaining a focus on continuous improvement.

All Hand & Stone employees must have a professional and friendly demeanor, a positive attitude, and flexible work hours, including nights and weekends.

What’s in it for you?

• Long term growth opportunities
• Competitive compensation
• Commission opportunities and generous bonuses
• Employee discounts

Benefits

• Hourly pay PLUS commission
• Ongoing training
• Bonus potential!
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.