Assistant Spa Director

Heights Wellness Retreat; Henderson (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Paid time off

Training & development

Vision insurance

Personal and Career Development

Robust Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Digital Work Environment

Competitive pay with commission and+

Job summary

Massage Heights is seeking an Assistant Retreat Director in Henderson, NV to support the Spa Director with supervising retreat operations, revenue, inventory, and brand processes. The role focuses on guest service excellence and cultivating a positive team culture.

The ideal candidate excels in sales, training, and leadership, with experience in supervision within spa or service environments. This position offers varied hours, weekends, and holidays in a vibrant, wellness-focused retreat setting.

Qualifications

• Previous assistant management or supervisory experience in a spa, retail, hospitality, or service environment.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Experience in training, coaching, and conflict resolution with employees.
• Knowledge of POS systems, retail math, and sales reporting.
• Experience with employee onboarding, training, scheduling, and development.

Responsibilities

• Assist, hiring, training, developing and retaining employees
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
• Manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Management to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights
• Ability to manage guest concerns professionally and effectively

Skills

Leadership

Training

Sales experience

POS systems

Scheduling

Tools

Zenoti

Job description

Benefits

• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Vision insurance

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.

Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Company Perks

• Personal and Career Development
• Robust Leadership Training
• Beautiful Retreats
• Massage Heights Family Fund
• Employee Discounts
• Digital Work Environment
• Competitive pay with commission and bonus opportunities

Schedule/Expected Work Hours

• Must be able to work varied hours including weekends, evenings, and holidays
• 6-8 hour shifts

Job Summary

Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily

Responsibilities

• Assist, hiring, training, developing and retaining employees
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
• Manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Management to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights

Ability to manage guest concerns professionally and effectively

Qualifications

• Previous assistant management or supervisory experience in a spa, retail, hospitality, or service environment
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Experience in training, coaching, and conflict resolution with employees
• Knowledge of POS systems, retail math, and sales reporting
• Experience with employee onboarding, training, scheduling, and development

Preferred Qualifications

• Hands-on experience with Zenoti or similar spa POS software systems
• Understanding of spa environment and massage and skincare services
• Experience working in a franchise model

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests' wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent