Assistant Spa Manager

Massage Heights - Dallas; Frisco (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Opportunity for advancement

Training & development

Wellness resources

Personal and Career Development

Robust Leadership Training

Digital Work Environment

Beautiful Retreats

Massage Heights Family Fund

Commission & Bonus opportunities

Job summary

Massage Heights - Dallas is seeking an Assistant Retreat Director to help lead exceptional guest service and a satisfied team. The role supports the Retreat Director in overseeing daily operations, driving revenue, managing inventory, and ensuring brand standards are followed.

The ideal candidate has strong sales or retail leadership, training and coaching experience, and the ability to mentor staff while maintaining professional relationships.

Qualifications

• Minimum 1 year in face-to-face sales or retail management.
• Strong leadership, organization, and communication skills.
• Experience training, coaching, and conflict resolution.
• Ability to build positive relationships with staff.

Responsibilities

• Directly assist the Retreat Director in supervising all aspects of Retreat operations, from driving revenue to managing inventory.
• Assist with recruitment, hiring, training, developing and retaining top talent.
• Plan and implement Front Desk Sales Associate training; coaching and role-playing are essential.
• Stay updated on all services, products and promotions and set a team example.
• Effectively manage team member schedules to ensure daily operations.
• Collaborate with the Retreat Director to set goals and convert plans into action.

Skills

Sales experience

Leadership

Training & coaching

Mentoring

Computer skills

Basic math

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. This position is the beginning to building a rewarding career in a dynamic industry.

Company Perks

• Personal and Career Development
• Robust Leadership Training
• Digital Work Environment
• Beautiful Retreats
• Massage Heights Family Fund
• Employee Discounts
• Competitive hourly pay with commission and bonus opportunities

Schedule/Expected work hours

• 6–8-hour shifts
• Required 1 weekend shift
• Days and evening shifts available
• Weekends, evenings, and holidays are required

Job Summary

The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director in exceptional guest service and team member satisfaction.

Responsibilities

• Directly assist the Retreat Director in supervising all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
• Assist as assigned with recruitment, hiring, training, developing and retaining top talent
• Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role-playing, and training are essential for the success of the Front Desk Team
• Stay updated on all services, products, and promotions, and be diligent in setting an example for your team
• Effectively manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
• Lead by example, demonstrating the ability to achieve personal as well as team goals

Qualifications

• At least 1-year face-to-face sales or retail management experience
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• At least 1-year experience in training, coaching, and conflict resolution
• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
• Demonstrate a working knowledge of computers and standard software
• Basic business math skills

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent