Assistant Slot Shift Manager

ViziRecruiter,LLC.; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading entertainment company is seeking a talented supervisor for their Slots department to enhance guest experiences and manage operations effectively. This position requires strong communication skills and knowledge of Slot operations, with a focus on staff engagement and customer satisfaction. Join a dynamic team in a fast-paced environment, with opportunities for career growth and excellent benefits.

Benefits

Day-one medical coverage

401(k) matching

Annual bonuses

Paid time off

Wellness programs

Qualifications

• 1+ year in Slot/Casino Operations or 2+ years in customer service management.
• Strong communication skills required.
• Knowledge of Slot systems and operations preferred.

Responsibilities

• Supervise staff and manage daily operations in the Slots department.
• Coordinate scheduling to ensure guest satisfaction.
• Promote and demonstrate superior customer service.

Skills

Communication

Customer Service

Conflict Resolution

Proficiency in Microsoft Office

Knowledge of Slot Operations

Education

High School diploma or GED

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry. You’ll work with a diverse team driven by enthusiasm for helping people have more fun. The company values career growth and offers support to expand your possibilities.

Initial placement within the salary range depends on relevant knowledge, skills, and experience. Our Total Rewards package includes wellness programs supporting financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual bonuses may vary by position. Paid time off accrues based on local policy and length of employment.

ClickHEREto learn how we support team members' growth and career advancement.

Responsibilities

• Supervise staff and manage daily operations in the Slots department, supporting operational and profit goals.
• Coordinate scheduling to ensure guest satisfaction.
• Promote and demonstrate superior customer service, ensuring standards are met and issues addressed.
• Authorize jackpot payments following established procedures.
• Work with the Shift Manager to implement customer service strategies and manage team engagement.
• Handle team member feedback, suggestions, complaints, and grievances.
• Maintain all departmental paperwork, logs, schedules, and communication.
• Ensure the integrity of daily operations and compliance with regulations.
• Maintain confidentiality of all departmental and company matters.
• Use technology effectively, including computers and mobile devices.
• Interact with patrons to monitor their needs and promote events and promotions.
• Demonstrate friendly, ethical, and cooperative behavior at all times.
• Work effectively in a team with clear communication.
• Adhere to bargaining agreements and safeguard company assets.
• Follow all policies and procedures.

Requirements

• High School diploma or GED; 1+ year in Slot/Casino Operations or 2+ years in customer service management, or equivalent experience.
• Strong written and oral communication skills.
• Proficiency in Microsoft Office and knowledge of Slot systems.
• Ability to interact diplomatically and resolve conflicts.
• Capable of writing reports, business correspondence, and manuals.
• Effective presentation skills for diverse audiences.
• Knowledge of Slot Operations.
• Flexible to work all shifts, including holidays, nights, and weekends.
• Basic math skills and ability to interpret data and graphs.